Medical Concierge Manager
3 days ago
About the Role
We are seeking a highly skilled Medical Concierge Manager to provide premium services to our prestige clients, coordinating all aspects of their medical and healthcare needs.
The ideal candidate will have a mindset of continuous improvement and change, with excellent communication skills and the ability to work in a fast-paced environment.
This role is based in Malaysia and reports directly to the Team Lead, Prestige Medical Concierge.
Responsibilities
- Act as the primary contact for international and domestic prestige clients related to their medical concerns and healthcare needs.
- Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.
- Deal with all instructions, queries, and service requests promptly, accurately, and within company specified time frames.
- Provide administration support when necessary.
About You
- Diploma/Degree with 1-3 years of Customer Service delivery/Insurance/Medical Assistance/TPA experience.
- Prior experience in premium healthcare service delivery, direct client engagement, and medical coordination management will be an advantage.
- Excellent command in spoken and written English is required.
- Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates, and issue Letter of Guarantee for urgent/elective admissions.
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