Medical Concierge Manager

3 days ago


Petaling Jaya, Selangor, Malaysia Doctor Anywhere Pte Ltd Full time

About the Role

We are seeking a highly skilled Medical Concierge Manager to provide premium services to our prestige clients, coordinating all aspects of their medical and healthcare needs.

The ideal candidate will have a mindset of continuous improvement and change, with excellent communication skills and the ability to work in a fast-paced environment.

This role is based in Malaysia and reports directly to the Team Lead, Prestige Medical Concierge.

Responsibilities

  1. Act as the primary contact for international and domestic prestige clients related to their medical concerns and healthcare needs.
  2. Handle enquiries received via telephone and email while ensuring a high standard of quality in terms of business integrity and customer experience.
  3. Deal with all instructions, queries, and service requests promptly, accurately, and within company specified time frames.
  4. Provide administration support when necessary.

About You

  1. Diploma/Degree with 1-3 years of Customer Service delivery/Insurance/Medical Assistance/TPA experience.
  2. Prior experience in premium healthcare service delivery, direct client engagement, and medical coordination management will be an advantage.
  3. Excellent command in spoken and written English is required.
  4. Ability to assess Health insurance coverage, ascertain medical necessity, cost estimates, and issue Letter of Guarantee for urgent/elective admissions.


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