Sales Journey Excellence Lead

5 days ago


Petaling Jaya, Selangor, Malaysia Sime Darby Property Full time

Sales Gallery Journey Excellence Lead Job Summary

This role is ideal for an experienced sales professional who can elevate our gallery experience and deliver exceptional customer journeys. As the Sales Journey Excellence Lead, you will oversee the development and implementation of strategies to enhance customer experiences.

Main Responsibilities:
  1. Gather data through standardized checklists to assess customer satisfaction, store cleanliness, product placement, staff knowledge, and pricing accuracy.
  2. Verify adherence to company brand standards, operational procedures, and visual merchandising guidelines.
  3. Compile detailed audit reports with findings, observations, and actionable recommendations.
  4. Identify patterns and trends across multiple store audits to pinpoint areas of concern and opportunities for improvement.

Necessary Qualifications:

  • Bachelor's Degree or equivalent.
  • Minimum 5 years of sales or related experience, including leadership roles and managing outcomes.
  • Excellent communication and analytical skills.
  • Able to work collaboratively with cross-functional teams.


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