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Client Experience Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time
About the Opportunity

We are seeking an experienced Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for delivering exceptional client experiences and driving business growth.

Key responsibilities include:

  • Developing and implementing effective service delivery strategies to meet client needs and exceed expectations
  • Managing service delivery teams to ensure seamless execution of client services
  • Collaborating with cross-functional teams to drive business growth and improve client satisfaction

The ideal candidate will have more than 5 years of experience in a similar Service Delivery role within financial technology, investment operations, asset management, transfer agency, or private banking business domain. They will also need to have a strong understanding of financial platform technologies, infrastructure, operational processes, and application support functions.