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Operations Executive

2 weeks ago

Johor Bahru, Malaysia Podwerx Sdn Bhd Full time

**Responsibility for Support**
- Highly engaging and resolve the guest's inquiries, complaint, and request promptly, and with courtesy.
- Communicate with other departments to ensure the smooth and efficient operation.
- Creation of Whatsapp Group Chat and sending of Check-in Details
- Collecting necessary information from guest (Contact details and exact dates of their stay)
- Compilation of Data and Reports
- Follow up with Guests after they check out (What are they satisfied with, what should be changed?)
- Preparation of Housekeeping Schedule
- Reviews Analysis
- Assist with Check In & Out Process
- Maintenance of OTA Listings
- Managing Procurement
- Able to work shifts
- Perform ad hoc duties as requested

**Responsibility for Field**
- Managing the Housekeeping Team
- Assist guests with Checking In
- Upkeep of units & rooms improvement
- Inventory Management (Storeroom, stock count)
- Dealing with Suppliers
- Liase with Handyman (Defects/Complaints from Guest)
- Managing Procurement
- Able to work shifts
- Assist with Renovation of Units (When necessary)
- Perform ad hoc duties as requested

**Job Requirement**:

- Language : Mandarin
- Language : English

**Why join us**:

- Flexi Hour
- Flexi Location
- Transportation allowance
- Airbnb Stays and Trip
- 13th Month bonus or performance bonus

**Company Overview**

We are a young company in homestay adventure. We have a passion in homestays and designing
We are currently a Superhost, known by many foreign travellers for it's beautiful homestay.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Gym membership
- Maternity leave
- Parental leave

Schedule:

- Weekend jobs

Supplemental pay types:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (required)

Willingness to travel:

- 100% (required)