HR Services Representative

2 days ago

Batu Kawan, Malaysia Micron Full time

**Our vision is to transform how the world uses information to enrich life for **_all_**.**

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR67422 HR Services Representative (Evergreen)

HR Services Representative

Respond to Customer Requests and Inquiries
- Receive request from customer through inquiry tool or other communication method
- Enter request into tracking program, as appropriate
- Utilize the knowledge base or research or troubleshoot request as needed to provide answers and clarifications to improve first call resolution
- Provide requestor with information, or refer or escalate to the appropriate resource

Manage and maintain personnel and organizational records
- Receive notification and enter request into tracking program
- Refer to the Standard Operating Procedure and policy for the applicable process
- Escalate issues to service managers or other appropriate party, as needed
- Notify applicable parties of required forms, timelines, questions, etc.
- Update the relevant HR system of record with applicable information
- Validate data changes in the HR system of record
- Notify applicable parties of data changes, as needed

Implement, Review, and Monitor Services
- Receive training from service manager or appropriate party for new or changed services
- Receive certification on team readiness
- Monitor and review process effectiveness and ensure Service Level Agreements criteria are met
- Provide input to service manager regarding changes, gaps, or improvements, as needed
- Maintain standard operating procedures and knowledge base which includes Identifying repetitive questions or requests that can be addressed through the self-service model
- Lead and/or support HR projects, as assigned, which includes driving improvement projects to enhance HR team’s accuracy and efficiency in delivering HR services

Support HR System Transactions and Programs Across the Employee Lifecycle
- Administer changes to worker data, such as insurance change forms, marital status, LOA, separation (for defined groups), and termination of benefits
- Administer the employment verification process and employment data tracking, including work authorization
- Facilitate position management and new-hire processing in the HRIS tool
- Hire and maintain non-employee workers
- Provide support and coordinate work across HR functions

Maintain Company and Worker Data Processes
- Administer organization management
- Administer position management
- Facilitate hiring actions in HRIS tool
- Support and process personnel changes in HRIS tools
- Administer billing for benefits / insurance, criminal background checks, drug testing, work verification, etc., as appropriate for the service
- Update and maintain personnel and organizational records
- Coordinate interfaces to vendors
- Carry out other relative tasks assigned according to business needs

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

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