Customer Service Officer

2 weeks ago

Kuching, Malaysia Big Grain Capital Sdn Bhd Full time

**Our Offer**:

- **Dynamic and Supportive Work Environment**:

- **Attractive Salary Package**:

- **Generous Bonus Scheme**:

- **Convenient Office Location (The Podium, Kuching)**

**Key Responsibilities**:
**Debt Recovery & Collections**:

- Negotiate payment arrangements, settlement plans, or other solutions with customers to resolve delinquent accounts.
- Maintain consistent communication with customers to monitor repayment status and follow up on unpaid debts.

**Customer Interaction & Service**:

- Assist customers with inquiries, requests, and issues related to their accounts and payment schedules.
- Provide accurate, timely responses to customer concerns, ensuring a professional and helpful interaction.
- Foster a positive relationship with customers, ensuring a high level of customer satisfaction while adhering to collection policies.

**Profile Management & Data Entry**:

- Update and maintain customer profiles, ensuring that all information is current and accurate.
- Verify customer data during interactions and input any updates into the system to maintain a comprehensive and accurate database.
- Ensure all customer interactions, payment updates, and relevant data are accurately documented in the company’s system.

**Account Monitoring & Reporting**:

- Regularly monitor overdue accounts and take necessary steps to follow up and recover outstanding payments.
- Generate reports detailing collection progress, payment statuses, and any issues requiring further escalation.
- Collaborate with other departments, such as legal or senior management, for accounts that need further intervention.

**Compliance & Legal Procedures**:

- Follow all relevant debt collection laws and regulations
- Ensure all collection practices align with company policies and legal standards.
- Escalate high-risk accounts to the appropriate department (e.g., legal team) for further action if necessary.

**Requirements**:

- Previous experience in customer service, data entry, or collections is beneficial but not required.
- Excellent verbal and written communication skills, with the ability to manage difficult conversations effectively and professionally.
- Strong attention to detail and accuracy, particularly when managing customer information and tracking collections progress.
- Ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.
- Proficiency in office software (e.g., Microsoft Office Suite, Excel) and familiarity with customer relationship management (CRM) or debt collection software is a plus.

Pay: RM1,800.00 - RM2,500.00 per month

**Language**:

- Mandarin (required)

  • Customer Service Officer

    2 weeks ago

    Kuching, Malaysia The Spring Management Services Sdn Bhd Full time

    **Responsibilities**: - Overseeing the daily smooth running of the Customer Service counter. - Attend to tenant and customer complaints, feedbacks, requests and problems; ensure these are resolved quickly and tactfully. - Run customer surveys, handle customer redemption programs and any other customer related services or activities. **Job Requirement**: 1....

  • Customer Service Officer

    6 days ago

    Kuching, Malaysia Mayflower Car Rental Sdn Bhd Full time

    **Customer Services Officer Role**: To handle all fleet in Southern region in term of servicing, breakdown, inspection and many more. CSO will be the front liner to serve customer after sales and it will help to smoothen the procedure of work. - Ensure all exchange and delivery pick up is updated accordingly without missed. - Ensure odometer from physical...

  • Customer Service Representative

    2 weeks ago

    Kuching, Malaysia Harta Mahamega Sdn Bhd Full time

    **LOOKING FOR A MALE CUSTOMER SERVICE REPRESENTATIVE** **Responsibilities**: - Help manage current customer accounts. - Deal with a high volume of inbound and outbound phone calls. - Maintain relationships with carriers and customers. - Provide exceptional customer service to customers and carriers. - Solve customer and carrier problems and help resolve...

  • Customer Service Officer

    4 days ago

    Kuching, Malaysia Myeg Services Berhad Full time

    Job Description: - Provide product information, answering questions, and responding to customer enquiries. - Meet sales targets and achieve monthly sales quota - Maintaining a positive, empathetic, and professional attitude toward customers at all times Requirements: - Minimum SPM and above - Good customer service knowledge - Able to communicate fluently...

  • Customer Service Admin. Officer

    4 days ago

    Kuching, Malaysia SEMS Services Sdn Bhd Full time

    **Responsibility**: - Deliver excellent face-to-face customer service. - Ability to communicate effectively with customers and colleagues. - Provide excellent frontline service with professionalism. - Provide administration support to Technical Dept and assist in Administrative Function and liaising with the principals. **Requirement**: - Share a positive...

  • Service Officer

    4 days ago

    Kuching, Sarawak, Malaysia CIMB BANK BERHAD Full time 30,000 - 50,000 per year

    Company DescriptionCIMB Group is a leading ASEAN-focused bank and one of the region's foremost corporate advisors, as well as a global leader in Islamic finance. Headquartered in Kuala Lumpur, Malaysia, the Group offers a diverse range of financial services, including consumer, commercial, investment, and Islamic banking, alongside asset management. CIMB is...

  • Customer Service

    4 days ago

    Kuching, Sarawak, Malaysia DGSOL MARKETING Full time 20,000 - 30,000 per year

    About the role Join our dynamic team at DGSOL MARKETING' as a Customer Service professional in our Kuching, Sarawak office. In this full-time position, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their complete satisfaction.What you'll be doingRespond to inbound customer messages in...

  • Consumer Service Officer

    4 days ago

    Kuching, Sarawak, Malaysia CIMB BANK BERHAD Full time 30,000 - 60,000 per year

    Role DescriptionThis is a full-time on-site role for a Consumer Service Officer based in Kuching. The selected candidate will be responsible for providing excellent customer service, addressing customer inquiries, and resolving issues efficiently. Day-to-day responsibilities will include managing customer accounts, promoting financial products and services,...

  • Customer Service Support

    4 days ago

    Kuching, Sarawak, Malaysia BR Convenience Store Sdn Bhd Full time 30,000 - 60,000 per year

    Key ResponsibilitiesHandle incoming calls, emails, and messages from customers promptly and professionally.Provide accurate information about products, services, and company policies.Record and update customer information and interactions in the system.Assist in resolving customer complaints or issues efficiently and courteously.Coordinate with other...

  • Customer Service

    4 days ago

    Kuching, Sarawak, Malaysia HMBC Sdn Bhd Full time 20,000 - 30,000 per year

    We're Hiring Join the HMBC Chery Kuching FamilyDelivering Happiness Through People Who CareAt HMBC Chery, we believe every call, message, and smile can create happiness.We're expanding our Customer Care team — and we're looking for two special roles:Customer Service Assistant (Entry Level / Support Role)Your Mission: Be the friendly voice and warm...