Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia AGENSI PEKERJAAN JAC SDN. BHD. Full time

**Your Responsibilites will be**:

- Update clients on their request status accordingly.
- Promote available products and services to clients.
- Handle client inquiries appropriately and ensure that high-level service is provided.
- Cooperate effectively with other departments as required.
- Contribute to team effort by achieving targeted results.
- Escalate the issue to the appropriate specialist when needed.
- Perform other ad hoc tasks assigned by the manager.

**Requirements**:

- Bachelor’s degree or diploma in business administration or a related field
- Previous experience in Customer Service/ Support is required
- Previous experience within the FX industry will be considered an advantage
- Excellent oral and written skills in the Japanese language (Native speaker will be an advantage)
- Good communication skills in English and Vietnamese
- Ready to relocate to Malaysia

**Job Types**: Full-time, Permanent, Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Vietnamese (preferred)
- English (preferred)

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