Customer Support Executive

2 weeks ago

Kuala Lumpur, Malaysia Exness Careers Full time

With over 1,700 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with over 300,000 active traders and 2.5 trillion USD in monthly trading volume.

**Your role at Exness**:
We are currently looking for a Customer Support Executive to provide support and issue resolution to our clients, by ensuring excellent service is provided across all types of communications to our existing clients in the region

**You will**:

- Escalate the issue to the appropriate specialist when needed via SalesForce or Jira;
- Update clients on their request status accordingly;
- Verify documents submitted by clients within specific regions on an hourly basis;
- Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
- Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
- Achieve quarterly KPI targets set by CS Manager;
- Perform other ad hoc tasks assigned by the manager.
- Minimum 1 years of experience in customer service related role
- Good communication skills in English and native language
- Strong client-facing and communication skills
- Troubleshooting and multi-tasking skills
- Customer service orientation
- Bachelor Degree/ Diploma in Business Administration or related field
- Self-motivated and highly reliable

**What we offer**:

- Outstanding conditions for professional growth and development, work in a very fast pace and challenging environment;
- Company's contribution to training & development;

**Sounds like you? Apply.**:

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