Client Delivery Manager

3 days ago


Petaling Jaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time

**KEY RESPONSIBILITIES**
- Client Deliver Manager for Enterprise clients
- Incident escalation point for Client
- Maintains an overall regular view of all incidents impacting the customer
- Drives the delivery of remedial actions and recommendations
- Ensures timeline and consistent delivery of all service management capabilities.
- Ensures all SLAs are met through analysis and presentation of SLA reporting.
- Initiation or contribution to CSIP’s to improve SLA performance as needed.
- Drive outcomes in service provisioning
- Manage third party vendor agreements applicable to the client as needed
- Ensures all contracted deliverables are being met
- Ensure appropriate service reporting is available to their client base
- Ensures account allocation levels are sufficient to achieve customer and financial targets.
- Drives or participates in customer engagements are to take place to communicate overall account performance and provide the client an opportunity to provide feedback.
- Drives the achievement of customer satisfaction and service excellence targets
- Manages customer escalations relating to any contracted service of deliverable.
- Actively participating in ICS wide initiatives and representing ICS in OB forums.
- Ensures partners/supplier performance through close management of contractual deliverables.
- Identifies opportunities for cost efficiency and productivity improvement
- Tracks revenue, cost and margin against forecast for each account
- Supports Project Services and project leads to ensure delivery of projects on time and on budget, and have been accepted into the operational environment
- Develops strong working relationships with all stakeholders within ICS and Company Business to ensure Company achieves customer outcomes.
- Ensure frequent internal stakeholder engagements to communicate relevant customer information and provide an opportunity for collaboration within virtual teams.
- Support Account Manager and/or onshore Client Delivery Manager in identifying new customer business requirements through regular client interaction, leveraging Company innovation and creativity mapping requirements to potential sales or organic growth opportunities.

**REQUIREMENTS**
- Min 5 years of ICT Industry experience
- Min 3-5 years Client/Service delivery manager experience
- Significant and relevant business experience with multiple customers
- A track record in successfully achieving/exceeding operational goals
- The ability to work and perform in a matrix organization structure
- Experience in effective utilization of remote delivery capability
- Good understanding and knowledge on ITIL/ITSM basic certification (ITIL V3 or V4 fundamental)
- Ability to build & sustain strong customer relationship at the senior level
- Possess strong influence & negotiation skills
- Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively
- Applies appropriate knowledge and methods to resolve complex business issues
- Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support
- Ability to develop & present high impact message to senior level management
- Crisis & conflict management
- Expert product and outsourcing industry knowledge
- Experience in ICT environment, demonstrate a strong, successful Operational Management experience of a strategic and operational nature.
- Demonstrated ability to interpret operational analysis and trends.
- Demonstrate extensive understanding of current and future trends in the Service Management market.
- Demonstrate a good understanding of the competitive landscape in the Service Management field and nuances of the market.

**Additional Details**:

- Work Hour : Monday - Thursday : 6.30AM-4PM MYT, Friday : 6.30AM-3.30PM MYT to align with Australian Business Hours
- Location : Petaling Jaya
- Permanent Position

**Job Type**: Permanent

**Salary**: RM10,000.00 per month

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Client/Service delivery manager: 3 years (preferred)
- Incident Management: 3 years (preferred)

**Language**:

- English (preferred)



  • Petaling Jaya, Malaysia Avensys Consulting Sdn Bhd Full time

    KEY RESPONSIBILITIES * - Client Deliver Manager for Enterprise clients - Incident escalation point for Client - Maintains an overall regular view of all incidents impacting the customer - Drives the delivery of remedial actions and recommendations - Ensures timeline and consistent delivery of all service management capabilities. - Ensures all SLAs are met...


  • Petaling Jaya, Malaysia Agensi Pekerjaan Ideal Reliance Full time

    **Information Technology** - Client Delivery Manager (Telco/Network)**Petaling Jaya, Malaysia** **Regional Delivery Centre for Multinational Telecommunications Company** Our CLIENT is a premier Regional Delivery Centre (RDC) committed to bringing the best global communication solutions to global customers such as Australia & Singapore. They are...


  • Petaling Jaya, Malaysia KPMG Delivery Network (KD) Full time

    Descriptions Kuala Lumpur is the host to KPMG's ASPAC Compliance Delivery Centre ('˜'ACDC''), which offers tax compliance services in ASPAC. The team is culturally diverse, comprising of many different nationalities, backgrounds and skills. ACDC offers end-to-end compliance support for clients and is powered by advanced technology and automation, robust...

  • Client Manager

    3 weeks ago


    Petaling Jaya, Malaysia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    2 days ago


    Petaling Jaya, Selangor, Malaysia ACCA Careers Full time

    Descriptions The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling...

  • Client Manager

    13 hours ago


    Petaling Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling...


  • Petaling Jaya, Malaysia TESS INNOVATION SDN BHD Full time

    As a Service Delivery Manager, your main role is to meet end-user demands, solve customer problems, and drive client satisfaction. One of the key responsibilities is to make sure that service delivery and service support processes are on track for the consistent delivery of a high level of client service in an effective and cost-efficient manner. You are...


  • Petaling Jaya, Malaysia Chilled Creative Sdn Bhd Full time

    As an Advertising Account Manager, you will interface directly with the client(s) assigned to you. Internally, you will advocate for the client, ensuring we are providing them with compliant, and on-brand advertising. You will participate in the strategy of the clients' media and creative campaigns working with our Creative & Production teams, be in charge...


  • Petaling Jaya, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

    Being responsible for the delivery of services, across all service-lines (SD, OSS, LS2 EPS, LS2 CS), for a whole region;Manage business relationship for APAC region, being the main client contact for end customer;Applying strategy and decisions coming from the Central Governance committees (strategy, financial, steerco), and the Program Director (in charge...

  • Client Manager

    2 weeks ago


    Petaling Jaya, Selangor, Malaysia Hydra X Full time

    KPMG in MalaysiaFull-timeDescription:The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of...


  • Petaling Jaya, Selangor, Malaysia Silverlake Axis Full time

    Technology Service Delivery ManagerWe are seeking a Technology Service Delivery Manager to join our team. In this role, you will be responsible for managing technology services to meet the needs of our clients.You will work closely with cross-functional teams to analyze business needs, design solutions, and implement them using various technologies.The ideal...


  • Petaling Jaya, Malaysia Rogue Asia Sdn. Bhd. Full time

    Objective: - To be able to resolves client support and services issues with a proven ability to implement and communicate difficult decisions to ensure good customer service is achieved and assist in company business growth. **Responsibilities**: - Understand and interpret terms and conditions of support contract, delivery measurements, labor rates,...


  • Petaling Jaya, Selangor, Malaysia SushiVid Full time

    About SushiVidSushiVid is a dynamic organization that thrives on innovation and excellence. Our team is passionate about delivering exceptional results, and we're seeking a highly skilled Account Servicing Executive to join our crew.Job DescriptionThe ideal candidate will possess excellent client relationship management skills, with the ability to foster...


  • Petaling Jaya, Selangor, Malaysia Doctor Anywhere Pte Ltd Full time

    About the TeamOur Operations team is a crucial part of Doctor Anywhere Pte Ltd, ensuring the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible.We make sure that our customers remain our top priority.The ideal candidate will...


  • Petaling Jaya, Malaysia Boardroom Corporate Services Sdn Bhd Full time

    Operations - Attend to stakeholders enquiries and process all submitted documents relating to shareholder services - Receive, check, sort, record and process all documents received from shareholder(s) or lodging agent(s) in accordance with the necessary procedures - Acknowledge and issue receipt(s) to shareholder(s) or lodging agent(s) - Ensure documents and...


  • Petaling Jaya, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. - Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY**Job Summary**: - Manage client accounts to ensure smooth client business integration and drive business growth of clients.**General Responsibilities**: - Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable - Communicate new developments...

  • Payroll Manager

    4 days ago


    Petaling Jaya, Selangor, Malaysia ACCA Careers Full time

    Company OverviewWe are a leading accounting and professional body offering careers in various fields. Our team provides managed payroll services for clients across sectors, requiring an experienced individual to lead the delivery of monthly payrolls.Job DescriptionClient Account & Solution Service Management:Champion strategic account management for adopted...


  • Petaling Jaya, Malaysia Esync software services Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...


  • Petaling Jaya, Malaysia Esync software services Sdn Bhd Full time

    **Overall Function**: - Responsible for making sure that services are being seamlessly delivered to the clients of an organization. Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands. **Primary Responsibilities**: - Ensure all services are delivered according to...