Customer Operation Supervisor

5 days ago

Kuala Lumpur, Malaysia BID Operations Full time

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation. What sets us apart is our commitment to understanding our customer’s unique challenges and tailoring our services to meet your specific requirements. We believe in building strong partnerships and working closely with you to develop strategies that align with your goals. Our team brings extensive industry knowledge and expertise to the table, providing valuable insights and innovative solutions.

Confidentiality, integrity, and reliability are the cornerstones of our services. We employ robust security measures to safeguard your sensitive data and ensure compliance with data protection regulations. Partner with BID Operations and let us be your trusted ally on the path to business success. Contact us today to explore how our services can help you overcome challenges, accelerate growth, and achieve your entrepreneurial vision. Together, we can turn your startup dreams into reality.

With our business expanding at an unexpected pace due to our continuing global expansion, we are seeking a Full-time experienced Customer Operation Supervisor to join our awesome Team in our Malaysia office who is passionate about a long-term career in customer operation and customer processing programs.

**Key Responsibilities**
- Engagement with, and providing advice to, stakeholders with content included in a variety of product information, funding inquiries and complaints and escalate any unresolved issues.
- Be familiar with our products and services and assist in online sales.
- Managing technical tools and platforms, including the CRM (Customer Relationship Management software)
- Facilitating the client accounts opening and setting.
- Allocate tasks, projects, and responsibilities, ensuring optimal resource allocation, and coordinating collaborations both within and outside the team.
- Facilitate effective communication within and outside the team, collaborate with other departments, resolve issues, and drive project success.
- Reviewing the Marketing Team’s promotion proposals ensuring the promotions’ operability. Collate and analyse statistics to review the effectiveness of marketing campaigns and other promotions.
- Participate in recruitment processes, onboard new members, and provide training to enhance team skills and competencies.
- Analyse team performance based on data and metrics, identify improvement opportunities and take appropriate actions.
- Guide, motivate, and develop team members, ensuring strong teamwork to achieve individual and team goals.

**Requirements**:

- Minimum of 3 years of experience in managing teams, showcasing effective leadership, motivational skills, and adept team coordination. Displays exceptional leadership qualities, inspiring team members to aspire for excellence and attain performance objectives.
- Proficient in both written and verbal communication in English and Mandarin.
- Demonstrates strong problem-solving abilities and maintains a capacity to make sound judgments even under demanding circumstances.
- Familiarity with data analysis tools and methodologies, utilizing data-driven insights to make informed decisions.
- Possesses robust interpersonal skills, fostering a conducive and positive workplace ambience, and nurturing a collaborative team culture.
- Ensuring accuracy and responsibility in all tasks undertaken. Demonstrates an independent and proactive approach to task execution.
- Capable of working harmoniously within a team environment, contributing positively to collective goals.
- Exhibits excellent communication and coordination skills, enabling seamless interaction with individuals from diverse backgrounds and hierarchical levels.
- Intermediate to advanced proficiency in Microsoft Office suite, with a strong emphasis on Excel. Advanced Excel skills are highly desirable.

If you meet these qualifications and are enthusiastic about leading a dynamic team, we encourage you to apply. This is an opportunity to contribute your skills and expertise to a progressive organization.

**Benefits**
- Competitive salary and performance-based bonuses.
- Rewarding career development with regional exposures
- Young, vibrant and open work culture
- Health and wellness benefits.
- Collaborative and inclusive work culture.

  • Operations Supervisor

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ironwill Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled and motivated Floor Supervisor to join our team at Ironwill Sdn Bhd.This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.Key ResponsibilitiesSupervise and coordinate floor staff to ensure efficient operations and...

  • Senior Customer Support Supervisor

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Recruit Full time

    Company OverviewTalent Recruit represents a leading developer and operator of integrated resort facilities in Asia and Europe. We offer a unique opportunity for an experienced Senior Customer Support Supervisor to join our team in Macau.The successful candidate will assist the manager in leading and motivating shift supervisors, ensuring seamless operations...

  • Customer Service Supervisor

    2 days ago

    Kuala Selangor, Malaysia Monroe Consulting Full time

    **Responsibilities**: Customer Service Supervisor, (Logistics), Kuala Lumpur, Malaysia Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is recruiting on behalf of a MNC Freight Forwarding company. Our prestigious client is seeking a Customer Service Supervisor with at least 5 years of working experience, to fulfil the role...

  • Custody Operations Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citigroup Inc. Full time

    The Custody Operations Supervisor plays a vital role in ensuring the accuracy and efficiency of our custody operations processes. In this position, you will oversee the daily activities of a small team of support staff, manage conflicts, and investigate issues affecting customers' accounts.Your responsibilities will include troubleshooting problems,...

  • Operations Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Great Eastern Life Full time

    We are seeking a highly experienced and skilled Operations Supervisor to join our Group Insurance team. As a key player in our organization, you will be responsible for driving operational efficiency and excellence in our business unit, while ensuring the highest standards of customer satisfaction and regulatory compliance.About the RoleThis position reports...

  • Retail Operations Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia DBR INTERNATIONAL SDN. BHD. Full time

    About the RoleThis is an exciting opportunity to join our team as a Retail Operations Supervisor. As a key member of the customer service department, you will be responsible for managing and overseeing the delivery of exceptional customer service across our Hong Kong retail operations.ResponsibilitiesDevelop and implement customer service strategies to...

  • F&B Operations Supervisor

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hyatt Hotels Corporation Full time

    We're seeking a highly skilled F&B Operations Supervisor to join our Inclusive Collection team.Main Duties and ResponsibilitiesIn this role, you'll oversee a team of hosts/hostesses and servers to consistently deliver top-notch customer service at designated outlets. The F&B Operations Supervisor is accountable for collaborating with the Outlet Manager and...

  • Customer Care Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia DHL Full time

    **YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER** Would you like to become part of the world's most international company? A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And...

  • Customer Service Supervisor

    4 weeks ago

    Kuala Lumpur, Malaysia inDrive Full time

    Office- Full-time- Senior- Now we're looking for a Customer Service Supervisor based in our office in Kuala Lumpur.- If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV!**Responsibilities**: **What you will do**: - Handling incoming calls - Outgoing calls - Helping and...

  • Business Operations Supervisor

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LaZat Cooking Full time

    LaZat Cooking Kuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaBusiness Operations SupervisorWe're Hiring: Operations SupervisorLazat Cooking School is looking for a dedicated Operations Supervisor to join our team If you have strong organizational skills, leadership experience, and a passion for ensuring smooth daily operations, we'd love to hear...

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Malaysia Delphint Operation Sdn Bhd Full time

    **Key Responsibilities**: - Conduct onboarding KYC process following compliance regulations and regulatory AML requirements. - Liaise global teams and head office and resolve client enquiries. - To carry out data entry task on customers registrations and related activities in systems. - Facilitate Marketing teams on marketing campaigns and content...

  • Customer Service Supervisor

    4 weeks ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer. POSITION : Customer Service Supervisor REPORTING TO : Customer Service Senior Supervisor 1. JOB PURPOSE Manages the daily activities of a...

  • Customer Service Supervisor

    1 day ago

    Kuala Lumpur, Malaysia The Cigna Group Full time

    Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer. POSITION : Customer Service Supervisor REPORTING TO : Customer Service Senior Supervisor 1. JOB PURPOSE Manages the daily activities of a...

  • Operation Supervisor

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Dyna Segmen Sdn Bhd Full time

    Dyna Segmen is currently looking to recruit Operation Supervisor. This position is responsible to ensure all Safety related tasks and responsibilities are completed timely, thoroughly and consistently. This position ensures high safety standards, and provides the technical knowledge and skills required to ensure compliance with safety policies, procedures...

  • Warehouse Operation Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia KANIKA MALAYSIA SDN BHD Full time

    We are looking for an experienced Warehouse Supervisor to oversee and coordinate the daily warehousing activities such as receiving and storing goods, managing inventory levels, ensuring the efficient delivery of goods, supervising staff, and securing the warehouse. You will implement production, productivity, quality and customer service standards and...

  • Operation Supervisor

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Jipinhe Scones (MY) SDN BHD Full time

    About the roleWe are seeking an experienced Operation Supervisor to join our dynamic team at Jipinhe Scones (MY) SDN BHD in Kuala Lumpur. As the Operation Supervisor, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring efficient operation and maintaining the highest standards of quality and safety.What you'll be...

  • Store Operations Supervisor

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia C.K.L. Holdings Sdn Bhd Full time

    Job SummaryC.K.L. Holdings Sdn Bhd is seeking a highly skilled and experienced Store Operations Supervisor to oversee the day-to-day operation of our Retail Store (Lim Tayar). The successful candidate will be responsible for ensuring the smooth running of the store, managing staff attendance, coordinating inter-outlet orders, and vouching for daily...

  • Supervisor

    4 weeks ago

    Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

    **Service Supervisor** Summary: The supervisor is responsible for overseeing the daily operations of the dining area within a restaurant. The role plays a key part in ensuring excellent customer service, maintaining a smooth dining experience, and managing front-of-house staff. The supervisor is responsible for managing and coordinating the activities of...

  • Operations Supervisor

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hatch Asia Full time

    We are looking for an experienced Operations Supervisor to join our team as a Manufacturing Operations Lead. As a key member of our team, you will be responsible for overseeing and optimizing all manufacturing processes, from the factory floor to management level.The RoleYou will lead and manage the manufacturing operations of the company, ensuring adherence...

  • Senior Executive or Supervisor of Tour operation

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pasona Malaysia Full time

    Senior Executive or Supervisor of Tour Operation Job DescriptionPosition Title: Senior Executive or Supervisor of Tour OperationIndustry: Hotel / HospitalityJob ID: 23593Salary: 3500~5000 (RM)Location: [Location Not Specified]Job Responsibilities:Manage junior staff/team for domestic tour operations.Hotel and restaurant booking.Data entry for internal...