Sales Manager

2 days ago


Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

**Position: Tour Operations & Business Development Manager**

**Overview**:
**Key Responsibilities**:

- Manage tour operations across global destinations, ensuring smooth execution and high service standards.
- Acquire new business opportunities and grow the client base to meet sales targets.
- Build and maintain a strong customer database through new leads and relationship management.
- Analyze market trends and competitors to provide strategic insights to the Country Manager.
- Develop destination marketing materials and tools to support clients and the sales team.
- Upsell itineraries, new travel products, and experiences to agents and partners.
- Conduct pre
- and post-season reviews to improve processes and profitability.
- Review sales team proposals to ensure feasibility and maximize margins.
- Foster strong networks within the travel industry and maintain key client relationships.
- Lead familiarization (FAM) trips, attend client meetings, and represent the company professionally.
- Address and resolve client concerns and service issues quickly and professionally.
- Support senior management on strategic projects or special assignments.

**Requirements**:

- Diploma/Degree in Business, Tourism, Hospitality, or related field.
- Minimum **7 years** of experience in travel, hotel, or tourism sales, preferably within a **DMC or agency environment**.
- Existing network of travel agents is a strong advantage.
- Proven ability to develop sales, manage client relationships, and meet targets.
- Solid understanding of tour operations and customer service standards.
- Experience working with multinational clients or companies is preferred.
- Self-driven, mature, and comfortable working independently in a fast-paced environment.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Excellent communication skills in English, both written and spoken.

**Job Types**: Full-time, Permanent

Pay: RM5,500.00 - RM9,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- What is your notice period?
- How many years experience do you have under Sales?
- Kindly rate your Mandarin proficiency for the following areas on a scale of 1 (Poor) to 10 (Excellent):
Work Location: In person


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