Customer Support Executive
2 days ago
Description - External
- Assist FUJIFILM BI customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.
- As a first point of contact, promote a unified and professional image of the CSC and FUJIFILM BI as a whole.
- Use available Knowledge Bases to efficiently and accurately diagnose and resolve hardware or software related problems to maximise device up time and minimize escalations to Engineers or Technical Specialists.
- Correctly identify call type, utilise appropriate system resource and adhere to logging procedures.
- Processing of consumables and supplies orders for customers.
- Conduct daily activities in accordance with FUJIFILM BI’s policies, procedures and code of conduct.
- Conduct daily activities in a quality and environmentally responsible manner in accordance with FUJIFILM BI’s policies.
Qualifications - External
**Requirements**:
- At least one (1) year working experience in contact center or customer support related field.
- Have excellent communication and interpersonal skills & genuine passion for customer care
- Demonstrate exceptional telephone customer service skills & effective problem solving techniques
- Enjoy working in a team environment
- Self-motivated and able to work autonomously
- Be responsibility and integrity
- Willing to work shift hour
- Well converse in Thai both verbal & written.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM3,800.00 - RM4,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
**Language**:
- Fluent Thai (required)
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