Apple Product Specialist

**Showroom and Floor Staff Management**
- Ensure that each chosen Apple Champion performs their assigned duties: Advocacy: Apple champ role & responsibility:

- (1) Assure that the Apple Fixture is neat and clean and complies with the demo / merchandising guidelines;(2) Assure that the Apple Fixture is always prepared to serve customers (i.e., that every demo unit has demo content and is linked to wifi);(3) Lead the them to complete the SEED scoring.
- Closely collaborate with ASM to provide all Apple Sales Staff with training. Made sure every member of the Apple sales team has the product expertise necessary to assist customers.
- Daily/Weekly Tracking on MBAAR POS KPI Setting / Performance and Apple Fixture Expansion Plan Improvement
- Lead and mentor all showroom and sales staff, and ensure that the showroom meets all attachment requirements and achieves the sales and service KPI (growth in all categories).
- Foster positive relationships with store management and staff to ensure cooperation and support for merchandising initiatives.
- Implement and deliver Apple directed initiatives and leverage Apple strategies and programs to the sales partner.

**Merchandiser & Brand Ambassador**
- Ensure that Apple product merchandising is always up to standard and updated as required to meet brand, product and segment specific information and promotions
- Ensuring the store is merchandised and Apple products are displayed in accordance to the Apple merchandising guideline and Planogram Compliance to the Apple branded fixture located in store. Example: DCOTA etc.
- Maintain an excellent sales, product and service knowledge at all times in order to deliver the best customer solution.
- Monitor inventory levels of Apple products, communicate with store management regarding replenishment needs, and assist with stock rotation as necessary.
- Provide regular reports on merchandising activities, product performance, and any issues or opportunities observed in-store.

**Product Training Arrangement**
- Collaborate with Distributor Trainer on curating training plan for Apple Champ and general staff.
- Schedule regular training sessions at all unassisted and in-line stores on Apple product for virtual teams.
- Assist with in-store training presentations to educate customers on the latest in innovation and total solutions; deliver in-store seminars on Apple specific products and solutions
- Providing adequate training to underperforming employees and the showroom as a whole. Ensure store staff are well briefed and trained on new Apple products and promotions

**Job Requirements**:

- Bachelor’s Degree in Marketing/Business Management/Business Administration.
- Possess at least 3-5 years of Purchasing/Merchandising, Sales and Training Experience in a retail industry
- Preferably has basic Apple’s product knowledge.
- Willing to travel.
- Strong interpersonal skill and communication skills with aptitude in building relationships with professionals of all organizational levels
- Microsoft Skills Literacy (Excel, Word and PowerPoint).
- Exceptional leadership and team management skills.
- Able to propose and execute solutions to problem arose with appropriate independent justification.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Pandan Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What's your expected salary?
- When are you available to start working?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Apple Products: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Willingness to travel:

- 50% (preferred)