Customer Service Executive
5 days ago
**Can Work From Home after 3 months onsite probation**
- Assist customer issues via chat with excellent quality customer service.
- Coordinate between customers/vendors/riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
- Listen attentively to customer needs/concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
- Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
- Develop excellent product knowledge to enhance customers' experience and support.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time.
- Grow as part of Live Operations in line with our client values and COE principles.
- Work on personal and team goals as part of a dynamic team in a fast paced environment.
**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.**
- Fresh graduates are welcomed
- Must be able to work on rotational shifts including night shift
- Must be at least 18 years old and above.
- SPM or equivalent education level.
- Must be able to read and type in Traditional Mandarin.
- Typing test (Chinese Traditional) - Minimum 35WPM (CS), Minimum 55WPM (CE).
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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