Customer Support Non-native Korean

4 days ago

Shah Alam, Malaysia Jom Kerja! Full time

**Office**: UOA Business Park, 1, Jalan Pengaturcara U1/51, Seksyen U1, 40150 Shah Alam, Selango
Working window: In between of 8 am till 2 am (8 hours productivity + 1 hour break) [ex: 8 am
- 5 pm / 6 pm -2 am]

**Job Summary**

As a Customer Service Representative, you will provide exceptional support to customers in the Korean language. You will assist users with inquiries related to bookings, cancellations, and general travel information, ensuring a positive experience throughout their journey.

**Key Responsibilities**
- **Issue Resolution**: Troubleshoot and resolve customer issues related to bookings, payments, and account management effectively.
- **Documentation**: Maintain detailed records of customer interactions and issues in the CRM system for future reference.
- **Feedback Collection**: Gather customer feedback to improve service quality and contribute to product enhancements.
- **Collaboration**: Work closely with other departments to escalate unresolved issues and ensure timely resolutions.

**Qualifications and Skills**
- **Language Proficiency**: Fluent in Korean (spoken and written) and proficient in English; additional languages are a plus.
- **Experience**: Previous experience in customer service or hospitality is an advantage.
- **Communication Skills**: Excellent verbal and written communication skills.
- **Technical Skills**: Familiarity with computer systems and customer service software.
- **Nationality**: Malaysian nationality with TOPIK 5 or 6

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM7,500.00 - RM9,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift

Application Question(s):

- Please state your TOPIK certificate level
- Are you able to start by 6 January 2025?

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- korean (required)

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