Customer Services Officer

4 days ago

Skudai, Malaysia VIVA BESTARI INN SDN BHD Full time

**Job description**

We are looking for a capable and friendly customer service officer to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors.

Multitasking skill is essential for this position.

You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

**Duties and Responsibilities**
- Welcoming and assisting visitors in a friendly and professional manner.
- Answer the phone, take messages, and redirect calls to appropriate offices.
- Organize and maintain files and records; update when necessary
- Create and maintain updated documents and spreadsheets
- Oversee sorting and distribution of incoming mail
- Prepare outgoing mail (envelopes, packages, etc.)
- Operate office equipment, such as photocopier, printers, etc.
- Organize bookkeeping and issue invoices/checks
- Perform inventory of office supplies and order what is needed
- Reporting to management and performing administrative duties.
- Scheduling and confirming appointments, meetings, and events.
- Handling basic inquiries and sorting mail.
- Keeping the reception area tidy and observing professional etiquette.
- Performing other administrative tasks, if required.

**Job Requirements**:

- High school diploma or equivalent.
- Fresh & entry level or 1 years of experience in a similar role.
- Exceptional ability to create a welcoming environment.
- Strong working knowledge of office procedures and basic accounting principles
- Experience in answering and screening calls, as well as scheduling appointments.
- Working knowledge of printers, copiers, scanners, and fax machines.
- Excellent interpersonal and communication skills.
- Great organizational and multitasking abilities

Other Benefits:

- Free Parking
- Meal Provided

**Job Types**: Full-time, Part-time, Permanent, Contract, Temporary, Fresh graduate

Pay: RM1,700.00 - RM2,300.00 per month

**Benefits**:

- Free parking
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Signing bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (required)
- Bahasa (required)

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