Customer Service Executive

7 days ago

Petaling Jaya, Malaysia My Roadtax Store Sdn Bhd Full time

Are you passionate about providing top-notch customer experiences? Do you have excellent communication skills and a problem-solving mindset? Join our team as a **Customer Service Executive** and be the voice of our brand
- **Key Responsibilities**:_
- Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
- Process road tax renewals through relevant government portals or systems.
- Coordinate with JPJ, insurance providers, and other agencies when needed.
- Ensure all customer records and documents are accurately updated and filed.
- Follow up with customers to confirm successful renewals or gather missing information.
- Handle complaints or issues professionally and escalate when necessary.
- Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
- Support general office administrative tasks and other duties assigned by the supervisor.
- **What we are looking for**:_
- Diploma/Degree in Mass Comm or equivalent field.
- Possess at least 5 years of experience in customer service industry.
- Eager and open to training for a team leader role.
- Dedicated and personable customer service professional with a strong focus on delivering exceptional service experiences.
- Skilled in handling customer inquiries, resolving issues efficiently, and maintaining high levels of satisfaction.
- Committed to continuous improvement and providing support that reflects the company's values and standards.
- Prior experience in customer service or the automotive/insurance industry is an advantage.
- Basic understanding of road tax and vehicle insurance processes.
- Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
- Customer-oriented with a friendly and helpful attitude.
- Able to work independently and manage time efficiently.
- Proficient in Microsoft Office and online systems.
- **What we offer**:_
- Competitive salary and benefits package.
- On-the-job training provided.
- Supportive and friendly team environment
- Opportunities for career growth and training.
- Employee wellness programs and perks.
- Attendance allowance upon confirmation.

**Job Types**: Full-time, Permanent

Pay: From RM2,700.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus

Work Location: In person

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