Customer Service Executive
1 week ago
**Key Responsibilities**:
- Assist customers with account inquiries, transactions, and general banking services.
- Provide information about bank products and services.
- Handle customer complaints and resolve issues promptly and effectively.
- Maintain a high level of professionalism and ensure customer confidentiality.
- Collaborate with other team members to enhance customer satisfaction.
- Ensure compliance with bank policies and regulatory requirements.
**Requirements**:
- Fluent **English (Speaking + Writing)**:
- Fluent **Mandarin (Speaking)**:
- Minimum education requirement: SPM
- Experience in customer service in a banking or financial environment would be an advantage
- Strong communication and interpersonal skills
- Basic knowledge of banking products and services is an advantage.
- Strong problem-solving skills and attention to detail.
**Benefits**:
- Training and development programs.
- Opportunities for career advancement
- Health Benefits
- EPF & SOCSO
- Additional incentives & allowances
Pay: RM2,800.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
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