Customer Support Administrator

1 week ago

Kuala Lumpur, Malaysia MK Sustainable Metal Full time

Job Description: Customer Support Administrator (Leads Management)

Company Overview:
MK Sustainable Metal Trading is a pioneering company in Malaysia's metal industry, committed to reshaping traditional practices through sustainable approaches. With a focus on ethical sourcing, transparent processes, and eco-conscious solutions, we specialize in recycling a diverse range of materials. Our mission is to bridge sustainability and commerce, creating a greener future through responsible metal trading.

Position Overview:
**Responsibilities**:
Leads Management:
Qualify leads based on predefined criteria and route them to the appropriate sales representatives.

Maintain accurate records of leads, interactions, and follow-up actions in the CRM system.

Quotation and Invoice Generation:
Prepare and issue quotations in response to client inquiries, ensuring accuracy and timely delivery.

Coordinate with sales representatives and relevant departments to gather necessary information for quotations.

Generate invoices for completed transactions, verifying pricing, terms, and billing details.

Order Processing and Coordination:
Facilitate order processing by liaising with clients, sales representatives, and logistics teams.

Coordinate with internal departments to ensure timely fulfillment of orders and resolution of any issues.

Communicate order status updates and delivery schedules to clients, providing exceptional service throughout the process.

Customer Service and Support:
Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and feedback in a timely and professional manner.

Resolve customer issues and escalations promptly, coordinating with relevant departments as needed.

Proactively follow up with clients to ensure satisfaction, gather feedback, and identify opportunities for improvement.

Documentation and Record-Keeping:
Maintain organized records of quotations, invoices, orders, and customer communications.

Ensure compliance with company policies and procedures regarding documentation and data management.

Assist in the development and maintenance of standardized processes and templates for quotations and invoices.

Qualifications:
Bachelor's degree in Business Administration, Marketing, or related field (preferred).

Proven experience in customer support, administrative roles, or related positions.

Strong organizational skills and attention to detail.

Excellent communication and interpersonal abilities.

Proficiency in Microsoft Office suite and CRM software.

Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.

Customer-centric mindset and a commitment to delivering exceptional service.

Previous experience in sales support or leads management is a plus.

**Benefits**:
Competitive salary and benefits package.

Opportunities for growth and advancement within the company.

Positive and inclusive work culture committed to sustainability and social responsibility.

Training and development programs to enhance skills and knowledge.

Application Process:
**Salary**: RM2,000.00 - RM3,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

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