Helpdesk Support

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

**Join Our Dynamic Team at ADVGE and Work 4.5 Days ONLY!** **We're Hiring!** Are you ready to shape the future with innovation? ADVGE, a leading holding company in Malaysia, is seeking passionate individuals to join our dynamic team. As part of our growth journey, we specialize in cutting-edge technology solutions, engineering excellence, and top-tier...

_**Requirement for Bilingual Level 1 Customer Service Support (Non-Technical Helpdesk)**_ - Applicant must be willing to work on rotational shifts & 4 days in a week. - Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each). - Applicant must be willing to work on rotation shift hence having own transport will be added...

**Job Overview: -** **Job Responsibilities: -** - To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved or assigned. - To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams. - Ensure all issues/problems/escalations are resolve in a...

_**Requirement for Level 1 Customer Service Support (Japanese Speaker Non-Technical Helpdesk)**_ - Applicant must be willing to work on rotational shifts & 4 days in a week. - Each shift consists of 12 hours working hours and inclusive of 2 breaks (1 hour each). - Applicants must be willing to work on rotational shifts. While having your own transport is an...

**Overview**: **Salary**: 4,500 MYR ~ 6,500 MYR**Industry**: Medical & Healthcare- POSITION OVERVIEW- KEY RESPONSIBILITIES- Daily Helpdesk Technical Support and PC Software Installation: Provide daily technical support for the company's helpdesk operations, encompassing troubleshooting, issue resolution, and support for the installation and configuration of...

_**Job Scope**:_ - Partner with the rest of IT SSC team for knowledge transfer & to provide support to local BU. - Application performance monitoring using Dynatrace tool - Log & monitor status until closure of Request or Incident in the ServiceNow ticket system - Initial assessment of service requests and incidents including update of details of the...

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires...

Responsibilities: - Provide excellent service and help to solve problems faced by customers. - Record the call logs and compile frequently asked questions. - To build, update and maintain training materials, assignments, question papers. - To administer matters related to training, evaluation, examination and certification. - To conduct training on the...