Export Coordinator

3 days ago


George Town, Malaysia Shipco Full time

**Description**:
The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

**Key Responsibilities**:

- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
- Responsible for bookings preparation for customer cargoes.
- Booking arrangement and follow up container status with carriers of containers.
- Dealing with warehouse over container status (change of vessels/departure date etc).
- Preparation of railing instructions and liaising with warehouse/truckers
- Follow up with shippers of any discrepancy in M3 or packages.
- Ensure all necessary shipping documents are in place within the given time frame

**Skills, Knowledge and Expertise**:

- Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.)
- Preferably with experience in the NVOCC/Freight Forwarder industry.
- Able to work under pressure and meet tight deadlines.

**Benefits**:

- Career growth and development opportunities
- Medical insurance
- Yearly performance-based incentive bonus
- Annual dinner, company trip, team-building activities, and festive celebrations
- Parking claim, dental allowance, and annual health check

**About Shipco**:
Founded in 1988, Shipco has organically grown into one of the world’s leading neutral NVOCCs. Today it is headquartered in Chatham, New Jersey and is a founding member of the Worldwide Alliance.

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.



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