Sales / Key Account

1 week ago

Shah Alam, Malaysia Good Morning Global Full time

Key Responsibilities:
Relationship Management:

- Build and maintain strong relationships with key clients by understanding their business objectives, challenges, and priorities.
- Act as the main point of contact for key accounts, addressing inquiries, resolving issues, and ensuring prompt and effective communication.
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to coordinate efforts and deliver value-added solutions to clients.

Account Planning and Strategy:

- Develop strategic account plans aligned with the company's objectives and the client's needs.
- Conduct regular account reviews to assess performance, identify growth opportunities, and address potential challenges.
- Analyze market trends, competitive landscape, and industry developments to inform account strategies and initiatives.

Revenue Growth and Business Development:

- Drive revenue growth by identifying upsell and cross-sell opportunities within key accounts.
- Negotiate contracts, pricing, and terms of agreements to maximize profitability while maintaining customer satisfaction.
- Proactively seek out new business opportunities and expansion possibilities within existing key accounts.

Customer Satisfaction and Retention:

- Ensure high levels of customer satisfaction by delivering exceptional service, addressing concerns promptly, and exceeding expectations.
- Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions as needed.
- Develop and execute retention strategies to strengthen loyalty and minimize customer churn.

Performance Monitoring and Reporting:

- Track key performance metrics, such as revenue growth, account profitability, and customer satisfaction scores.
- Prepare regular reports and presentations summarizing account activity, performance trends, and upcoming opportunities for senior management.

Qualifications:

- Bachelor's degree in business administration, marketing, sales, or related field. Master's degree or equivalent experience is a plus.
- Proven experience in key account management, sales, or business development, preferably within the same industry or sector.
- Strong business acumen and understanding of market dynamics, customer behavior, and competitive landscape.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence decision-makers.
- Strategic thinker with the ability to develop and execute effective account plans and initiatives.
- Results-oriented mindset with a track record of achieving sales targets and driving revenue growth.
- Proficiency in CRM software and Microsoft Office suite.
- Ability to travel as needed to meet with clients and attend industry events.

**Job Type**: Permanent

Pay: RM3,500.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Sales: 3 years (required)

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