Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Night Shift (Permanent)

**Industry**:Hotels / Restaurants / Airlines / Travel

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Customer Relations Customer Service Japanese language Customer Management Korean Customer oriented Customer service advisor Korean Language Customer Care Native Korean Korean Bilingual
- **Job Title**: Customer Relations Specialist (Native Japan or Korea)

**Responsibilities**:

- Customer Interaction:

- Provide accurate and detailed information to customers regarding flight schedules, ticketing, baggage policies, and other relevant airline services.
- Conflict Resolution:

- Effectively handle and resolve customer issues, complaints, and disputes in a diplomatic and satisfactory manner.
- Collaborate with other departments to address complex customer concerns and ensure timely resolution.
- Policy Adherence:

- Stay informed about airline policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.
- Ensure that customer interactions align with company policies and standards.
- Communication:

- Communicate clearly and empathetically with customers, demonstrating a commitment to exceptional customer service.
- Collaborate with internal teams to relay customer feedback and contribute to ongoing improvements in service quality.
- Documentation:

- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
- Generate reports on common customer issues and trends to assist in continuous improvement efforts.
- Team Collaboration:

- Work closely with other CRS team members, as well as cross-functional teams, to address customer needs and contribute to a positive working environment.

**Qualifications**:

- Minimum of 1 years of experience in customer service, with a focus on the airline industry.
- Proven ability to navigate complex customer situations and provide effective solutions.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills with a customer-centric approach.
- Knowledge of airline operations, ticketing systems, and industry regulations.
- Ability to remain calm under pressure and handle challenging situations with professionalism.

**Education**:

- Bachelor's degree or diploma.

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