Customer Service Executive

1 week ago

Petaling Jaya, Malaysia B2B Commerce (M) Sdn. Bhd. Full time

Ensure incidents are logged and updated in the helpdesk ticketing system
- Learn and achieve a good understanding of product features.
- Guide supplier and buyer on portal usage and process.
- Provide service provisioning and training for suppliers.
- To assist buyer and supplier enquiries on business/trading processes.
- Response to inbound and outbound calls in a professional manner and providing solutions and advice where appropriate.
- Troubleshoot and resolve suppliers’ issues within system accessibility.
- Ensuring service quality level are maintained and all issues is handled in a timely manner.
- Escalate clients' requests and complaints to appropriate specialists.
- Update clients about their request and feedback’s status accordingly.
- Gather client’s feedback, identify problem trend and report to supervisor for discussion or service enhancement.
- Perform other related duties on ad hoc basis.

**Requirements**:

- At least 1-3 year(s) of working experience in the related field is required for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Required language(s): Bahasa Malaysia, Mandarin, English
- Ability to effectively communicate, both written and verbally
- Flexible and quick learners, able to adapt to continuously evolving client needs and product updates.
- Courteous with strong customer service orientation
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Knowledge in e-Commerce will be an added advantage.
- Ability to work as a team member, as well as independently.
- Able and willing to learn new things.
- Proactive, result oriented, self-motivated, and a team player.
- Knowledge in usage of Microsoft office

Pay: From RM4,000.00 per month

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)
- Bahasa Melayu (required)
- Mandarin (required)

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