Outbound Sales Customer Support

4 days ago

Petaling Jaya, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Teammate Sales (Hokkien + Mandarin Speaker) Open to all Local Malaysian**

**Location:

- Petaling Jaya**

**Day shift only (10am -10pm, 9 hours per day), 5 days per week (off day not guaranteed weekend), 8 working hour+1 hour lunch break per day**

**Responsibilities**:

- As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics.
- As a Teammate, you will receive inbound and/or place outbound calls.
- You will filter content from the client's website.
- You will also perform data and research functions.
- You will provide support through known basic troubleshooting techniques.
- You will also manage and resolve customer complaints.
- You will identify and escalate priority issues.
- You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures.
- You will meet and exceed client mandated KPI's (Key Performance Indicators).

**Standard Requirement Required**:

- Malaysian that can speak in Hokkien, as staff will support Taiwan Market
- Must be able to type in traditional mandarin
- Must equipped with 6 months of outbound experience

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Able to Join 13th February 2025 Intake ?

**Education**:

- STM/STPM (required)

**Experience**:

- Outbound: 1 year (required)

**Language**:

- Hokkien (required)
- Mandarin (required)

**Location**:

- Petaling Jaya (required)

Work Location: In person

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