Customer Service Executive

2 weeks ago


Johor Bahru, Malaysia Ensoft Full time

**We are looking for Customer Service Representative (Mandarin Speaker) for one of our prestigious client in Malaysia.**

**Responsibilities**
- End to end airline operation or Online Travel Assistance (OTA) or Social Media.
- To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
- To be able to deal with customers and meet customer requirements.
- Work Environment - 24*7.
- Language: Should be fluent in spoken Mandarin & English
** Fresh graduate are encouraged to apply**

**Working Hours**
- 24 x 7 shift (Rotational)
- 9 hour shift with 1.5 hours break.
- 5 Days working in a week (2 Rotational Off Days)
**Benefits**
- KPI Incentive (monthly)
- Transport Allowance is provided
- 18 days of Annual Leaves
- Medical Insurance; Outpatient (employee only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
- Rewards & Recognition (Awards & Gifts)
**Location**
- Kuala Lumpur

**Salary**: Up to RM3,800.00 per month

**Benefits**:

- Health insurance
Schedule:

- Flexible hours

**Language**:

- Mandarin/Cantonese (required)



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