Customer Service/concierge
5 days ago
Role & Job Responsibilities:
- To assist in overseeing the daily shopping mall operations of Customer Service (CS) at Info Counter,
- To work closely with all retailers on operational issues of the mall and to ensure that all policies in the Retailers’ Handbook are adhered to,
- To constantly improve and deliver excellent customer services to all customers (both shoppers and retailers),
- To liaise with Marketing Department to assist in ensuring all events and promotions are executed smoothly and information is distributed correctly and accurately,
- To be able to convert walk-in potential customers into revenue and income generating customers for the company by giving them the best customer service experience,
- To ensure the cleanliness and tidiness of info counter and equipment under the care of Customer Service Department,
- To attend to customers' complaints, feedback, requests, emergencies and to respond accordingly (e.g. first aid etc.)
Job Requirements:
- Well-developed oral and written communication skills in Bahasa Malaysia and English, Able to converse in Mandarin would be an advantage but not compulsory.
- Previous work-related skills in customer service knowledge with working experience and exposure in Shopping Mall would be an advantage.
- Knowledge in basic administrative duties with Microsoft Office (Word & Excel)
- Pleasant personality with excellent grooming skills and PR skills
- Able to work shifts on weekends and Public Holidays.
Pay: RM2,500.00 - RM3,200.00 per month
**Benefits**:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Yearly bonus
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