Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia Manulife Full time

**The Opportunity**

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Customer Service Executive with the resources to solve critical problems for the future of our business, which is why we need you.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- At least 7 years’ experience in Insurance Industry, preferably in Policy Servicing
- Familiarity with working with AS400 systems and Microsoft Office
- Good interpersonal and communication skill
- Preferably Mandarin speaking
- Customer centric mindset

**On the job you will**:

- Responsible to execute the Company’s policy conservation efforts and initiatives, including preventing policies from lapsing or being surrender and to ensure that all cancellation request are thoroughly investigated
- Provide the necessary assistance to policy holder on matters related to insurance policy
- Ensure written enquiries received are timely and properly recorded and updated
- Compile data from records to prepare periodic reports
- Manage incoming correspondences received through post and fax. Issue acknowledgement to the sender, ascertain nature of senders’ concerns and route correspondence to other department for reply/route correspondence to correct destinations

**Our commitment to you**
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Working Arrangement**

Hybrid

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