Telemarketing Officer/frontdesk

2 days ago

Kuala Lumpur, Malaysia Kolej Sentral Full time

**Responsibilities**:
**Detailed job duties include**:
The Telemarketer will be required to **build relationships with customers and maintain a professional manner at all times.**

The Telemarketer will need to be **able to work to deadlines and have excellent communication and negotiation skills**. They will be required to **meet targets** set by the company. The Telemarketer will also be required to **provide feedback to the Manager regarding customer interactions.**
- **Excellent communication and interpersonal skills**:

- Ability to work under pressure
- Excellent time management and organisational skills
- Ability to work independently and as part of a team
- **Contact prospective students** through outbound calls, providing them with accurate and engaging information about the college and its academic programs.
- Handle inbound calls from interested individuals, answering their inquiries and guiding them through the enrollment process.
- **Utilize persuasive communication skills to** promote the college's offerings and **convert leads into enrollments**.
- Maintain accurate records of call activities, prospective student information, and follow-up actions.
- Collaborate with the marketing and admissions teams to develop targeted telemarketing strategies, improve lead generation, and increase enrollment rates.
- Continuously improve telemarketing scripts, techniques, and call-handling processes to optimize results.
- Participate in ongoing training and development activities to enhance telemarketing skills and product knowledge.
- Front counter duty assisting visitors and answering calls.

**Requirements**:

- Minimum qualification of SPM; a diploma or degree in marketing, communications, or a related field is a plus.
- Minimum 1 year experience is a MUST
- Excellent communication skills, both written and verbal, in English and Bahasa Malaysia.
- Strong interpersonal skills with the ability to build rapport and trust with prospective students.
- Goal-oriented, self-motivated, and able to work independently as well as part of a team.
- Effective problem-solving skills and the ability to handle objections professionally.
- Comfortable working in a fast-paced, target-driven environment.
- Must be a Malaysian citizen.

**Benefits**:

- Competitive basic salary
- Easy access to bus, MRT and KTM stations
- Comprehensive training and development opportunities

To Apply:
**Job Type**: Contract
Contract length: 12 months

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- TeleMarketing: 1 year (required)

**Language**:

- Bahasa (preferred)
- English (preferred)

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