Customer Service Executive

1 week ago


Klang, Malaysia Agensi Pekerjaan Carriera Talent Resources Sdn Bhd Full time

**Company Overview**

The organisation is an online to offline (O2O) building materials and interior finishes marketplace where you can find a wide range of high quality, branded and bargains materials for projects.

**Responsibilities**:

- Responsible in handling all incoming inquiries from social media and other related channel.
- Assist in developing sales strategies with marketing team and evaluate their effectiveness.
- Provide personalised customer experience to ensure their satisfaction.
- Participate in training programmes to keep updated with product and job knowledge.
- Generate leads, including end-users, interior designers, contractors and architects using various strategies.
- Provide regular reporting of channel performance and provide insight and ideas for optimization based on the data analysis.
- Assist in processing all orders from company’s online store
- Assist in uploading products to company’s online store
- Participate in all marketing campaign and events
- To execute other assignments assigned by the Management when required

**Requirements**:

- Minimum SPM / Diploma / Degree qualification in any field
- Excellent command of written and spoken English
- Working Hours: Monday to Saturday, 9.00am to 6.00pm

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM2,500.00 per month


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