Customer Service Executive

5 hours ago

Kuala Lumpur, Malaysia BGC Outsourcing Sdn Bhd Full time

**Contract duration**:6 months

**Working hours**:

- Monday to Sunday: 5 Days work a week (Off Rotate)
- 9.30am to 6.30pm (1 hour break) / 12.30pm to 9.30 pm (1 hour break)

**Working mode**: Fully work from home

**Roles & Responsibilities**:

- Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
- Educate customers on product features and benefits, collecting feedback from them.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage our customers.
- Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
- Analyse the trend of NPS to identify opportunities to improve customer experience.

**Requirements**:

- SPM / Diploma / Degree are welcomed to apply.
- Preferably minimum 1 year of experience in a customer service / call centre environment preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- Positive attitude and commitment to providing outstanding customer service.

**Irene Koo**

**Recruitment Consultant**

**BGC Outsourcing Sdn. Bhd.**

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM1,000.00 - RM3,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- customer service: 1 year (preferred)
- call centre: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Associate

    5 hours ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Customer Service

    4 days ago

    Kuala Lumpur, Malaysia Carleton Executive Search Full time

    **OPERATION EXECUTIVE** **Report to Assistant Operation Manager** The Operation Executive will assist with both Warehouse and related customer service. Qualifications/Experience: - 1-2 Year(s) of working experience in the related field is required for this position. - Fresh graduates or high school leavers without any working experience will be...

  • Executive - Service Quality Assurance (Customer Service Group)

    2 days ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Customer Service Executive

    1 week ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Main Job Tasks and Responsibilities**: - Provide knowledgeable answers to questions about product, pricing, and availability. - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Maintain customer databases. - Communicate and coordinate with internal departments. - Provide feedback on the efficiency of the customer service...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Internship Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Customer Service Executive

    7 days ago

    Kuala Lumpur, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    Xiaomi Exclusive Service Centre (One Service Republic SDN BHD) - Low yat. RESPONSIBILITY: Handle customer service on-site Resolve customer problem and issue Do admin and any related task REQUIREMENT: Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and holidays Ability to work under daily...