Customer Service Executive Oil

1 week ago


Petaling Jaya, Malaysia Lean IT Consultants Sdn Bhd Full time

JOB REQUIREMENTS:

- Excellent communication and writing skills in English and Bahasa Malaysia.
- SPM leavers with certification are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem solving skills and ability to perform under a high paced working environment.
- Age Group: 25-40 years old.

JOB DESCRIPTION:

- Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, comments, feedback, and other raising issues related to the company's products.
- To exceed customers' expectations in terms of customer service and accurate information.
- Work in a team to achieve the required KPI elements and SLA.

**Job Types**: Full-time, Contract
Contract length: 24 months

Pay: RM2,500.00 - RM2,700.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person


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