Customer Service Executive

7 days ago

Petaling Jaya, Malaysia Orient Overseas Container Line Full time

**Job Summary**

Responsible for overseeing shipment inquiries, processing bookings, ensuring routing compliance and coordinates with internal divisions for cargo projection. This role requires a well-rounded skill set, combining logistics expertise with strong customer service and communication abilities to ensure the efficient and effective management of shipping processes and customer interactions.

**Key Responsibilities**
- Handle bookings, shipment enquiry and effectively respond and feedback to customer.
- Handle booking shipment status, check routing, space allocation, BCR and applicable rate in line with company standards and Global CSV process proactively.
- Support documentation personnel in relating to booking information.
- Handle all shipment rating and SC/AB linkage. Ensure zero unrated prior shipment departure from origin ports.
- Handle cargo projection and coordination with Sales, Traffic and Operations/Equipment division to ensure space and equipment are available to cater booking accepted.
- Handle customer special request, complaints and be able to communicate with internal and external customer effectively.
- Able to identify root cause of problem and implement Corrective-Actions/ Preventive-Actions
- Handle phone calls and customer requirements timely and properly.

**Key Competencies**
- Strong verbal and written communication skill
- Phone handling skill & handling customer complaints skill
- Planning and negotiation skill
- Problem-solving and decision-making skill

**Qualifications and Experience**
- Possess working experience and knowledge in shipping industry, working procedure (Global CSV Process), and Service Contract/SVI.
- Able to work independently and effectively and always strive to meet customers’ KPI.
- Fresh graduates are encouraged to apply.

Pay: RM2,500.00 - RM3,500.00 per month

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service and shipping industry: 1 year (preferred)

**Language**:

- Mandarin, English, and Bahasa (preferred)

Ability to Commute:

- Petaling Jaya (preferred)

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