Process Excellence Execution Specialist(Malaysia, India)

Job ID: 32830

Location: Kuala Lumpur, MY

Area of interest: Business Support, Management & Efficiency

Job type: Regular Employee

Work style: Office Working

Opening date: 31 Jul 2025

**Job Summary**
- The Process Excellence team, to partner across the organisation, to raise process excellence awareness and capabilities across SCB and develop / run a dedicated training offering for relevant audience(s). Key target audiences include PE practitioners and Business Analysts and potentially other stakeholder groups. This is critical to drive SCB transformation agenda, raising technical capabilities, driving consistency and improvement of quality and provide colleagues with best practices and knowledge required to perform at their best.
Underpinned by our ambition and mission to standardise, simplify, and digitise the bank, the Process Excellence (PE) team plays an essential role in providing PE foundational capabilities across the enterprise, to identify challenges and opportunities, raise our transformation ambition and support relevant delivery activities relating to process optimisation (waste elimination, process simplification, digitisation and automation).
What will you do?
The role holder will partner with the PE team, S&T, HR Learning & Development and external vendor(s) to build and run a PE training offering with representation across relevant targeted audiences - primarily
PE Practitioners and Business Analysts.
This role brings relevant PE knowledge, shares PE capabilities and best practices, and offers a dedicated PE training curriculum to support and grow colleagues in their career, ensuring SCB provides the appropriate support to them.
In partnership with other relevant stakeholder groups (ST HR, support partners), this role will ensure process excellence training programme is fit for purpose and delivers value for PE practitioners and the Bank.- Strategy- Define and build vision, capabilities and implement PE training programme for relevant personas / practitioners in the Bank
- Business
- Responsible for driving a culture where best practices, knowledge and lessons learnt are routinely captured, disseminated and embedded as part of the way we drive Process Excellence at Standard Chartered
- Work with the ‘process excellence community and practitioners’ and other relevant groups to ensure PE training offering is aligned with what they need to be efficient and operate consistently at the highest standards - driving value for clients, colleagues and shareholders
- Gather feedback from stakeholders and participants, and prioritise and embed these relevant capabilities in the organisation
- Ability to influence and inspire colleagues to drive a transformation culture, continuous improvements and drive SCB transformation ambition and capabilities
- People & Talent
- Working closely with HR, talent and learning teams
- Develop and support the production and embedding of learning and development capabilities for Process Excellence, with the aim to up-skilling PE community
- Champion and act as a role model of the Group’s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with relevant partners
- Lead and support a change in mindset, building a culture of process excellence, client and colleague centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of outcomes
- Set effective metrics and standards, transparently communicating them to team members and Community of Practice participants, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team

**Key Responsibilities**

**Risk Management**
- Identify, assess, monitor risks relating to the set up and running of these capabilities. Support the development and implementation of controls and mitigation plans

**Governance**
- Establish appropriate governance, transparency, tracking and communications around Community of Practice activities and deliverables

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

**Key stakeholders**
- Group Transformation Office
- Process Excellence Team
- Process Excellence practitioners across the Bank
- Business Analysts
- Strategy & Transformation, HR and Learning teams
- External vendors (if applicable) for certifications, training and sharing of best practices

**Skills and Experience**

**Com