Customer Service Assistant

1 day ago


Shah Alam, Malaysia Vince Group Sdn Bhd Full time

_**Responsibility**_
- Provide accurate product or service information and basic customer support.
- Assist in diagnosing common system problems and guide customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams (e.g., developers, and IT support).
- Monitor support queues and follow up with customers to ensure satisfaction.
- Maintain detailed records of customer interactions, technical issues, and resolutions.
- Collaborate with tech and product teams to relay customer feedback and identify common trends.
- Support onboarding processes and provide guidance to new users where needed.
- Identify customer needs and provide solutions based on the business goal and direction.
- Such other scope as may be determined by the Employer from time to time.
- **Requirements**_
- SPM / Diploma / Bachelor’s Degree in Business/Marketing/Communications or any related field.
- 1 year working experience in the related field is an advantages.
- Fresh Graduate are welcome to apply.
- Required language(s): Mandarin & English
- Independent, self-motivated, good critical thinking skills, great communication.
- **Benefits**_
- 5 Day Work Week, 10am - 6pm
- Shorter working hours
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Pay: RM2,600.00 - RM2,900.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Mandarin (required)

Work Location: In person



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