Client Services

Pixl8 is the go-to consultancy for organisations seeking digital solutions that go the extra mile.

We deliver industry-leading technology platforms with transformative outcomes for ambitious organisations seeking to serve their users better. Our clients include Associations, Societies, Membership Bodies, Royal Colleges, Regulators, Not-For-Profits, Publishers and Trade Unions.

Founded in 2001 we are privately owned and still growing rapidly. We have a team of over 60 specialists in digital development, design, marketing strategy and project management.

We are looking for an enthusiastic Client Services & Support Executive to join our team. In this role you will be given the opportunity to solve business and digital challenges to ensure customer success, and use and develop your skills in a supportive, friendly and flexible environment.

**The role**:
Do you thrive on working closely with clients and providing outstanding customer service?

As Client Services & Support Executive you will be a key member of the support and customer service team and will be a primary point of contact for clients - responding to incoming tickets, triaging issues, managing and estimating tasks (support issues, enhancements or change requests), scheduling the right people to deliver tasks and seeing the work through to harmonious resolution.

This role is based in the UK (ideally London to enable time in the office) and requires close coordination of development support both locally and with global teams.

You will be responsible for ensuring client support issues are meeting agreed SLAs and correct processes are adhered to.

Above all, you will manage client expectations and professionally represent the company whilst providing excellent customer service. This will involve communicating with clients, problem-solving and educating clients on best-practise product use.

**Requirements**:

- Experience working within a support team or service desk environment
- Experience working in a digital agency
- Excellent English written and verbal communication skills (you will be communicating directly with clients)
- Understanding of CMS, CRM integrations and software development processes
- Familiarity with web concepts, digital products & services
- Knowledge of JIRA an advantage
- Confidence to work hands-on with our internal teams and convey requirements in a precise and effective manner
- Self-starter with proactive attitude towards the resolution of any issues or delays
- Aptitude for maintaining and building thriving and sustainable relationships
- Commercial awareness (working with budgets, time logging, invoicing)
- Highly-organised with meticulous attention to detail
- Microsoft Office skills (especially Excel and Word) (or equivalent Google products)

**Do you meet our values?**:

- **We stretch our limits**
Continuous improvement is our default mindset. We are curious, persistent and challenge ourselves and our clients to create great results.
- **We act with integrity**
We value the trust placed on us by our clients. We work with honesty and integrity at all times. We maintain transparency in our communications and profit is always secondary to what is right.
- **We are always accountable**
We confidently empower our teams to own a problem and collectively deliver on our promises.
- **We care because it matters**
We listen to understand, with the goal to form durable, long-term and respectful relationships.
- **We dare to share**
Our people are a source of strength. We respect the individual, nurture our teams and give back to our wider communities.

**Benefits**

We are always keen to hear from applicants that would be interested in working hybrid, flexible hours.
- Generous holiday allowance
- Team activities as organised
- Health Insurance
- Ongoing personal development
- Performance bonus
- Salary depending on experience

**ISO**:
You'll carry out your role in accordance with the requirements of ISO/IEC 27001 as reflected in the Company's policies and procedures and the ISO/IEC 27001 organisational structure charts.