Executive, Client Solutions Support

2 weeks ago

Shah Alam, Selangor, Malaysia Zuellig Pharma Full time 40,000 - 60,000 per year

About Zuellig Pharma

Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

  • To support all related transactions from Clients and/or Client Key Account Management team and ensure all transactions are attended or process accurately within the timeline

What You'll Do :

  • Receive, manage and process accurately all relevant requests from clients and/or Client Key Account Management team via eZCS or Emails to ensure the requests are attended to in a timely manner.
  • Assist and support Client Key Account Management team with client stock take.
  • Fosters close working relationships with the team members in client services department and all operational Business Department in communication, follow-up of operational transaction activities and ensure administrative procedures & practices is comply in Zuellig Pharma Malaysia
  • Work with other team members in different business units to ensure smooth administrative/operational procedures and practices are imposed in compliance with company policy.
  • Provide information and coordination with internal departments –warehouse and respective business unit.
  • Attends, participates, and conducts meetings (internally) including cross-functional meetings. Supports and participates in cross-functional projects when assigned/appropriate.
  • To understand the company digital tools and support services, effectively use our tools, apps including the features, benefits and how to address clients needs.
  • Performs other duties as assigned when required.

What will make you successful:

Must-Have:

  • Diploma or Bachelor Degree in relevant field
  • Minimum 3-4 years' working experience in related field

Advantage to Have:

  • Familiar with SAP system

Why Join Zuellig Pharma:

  • We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
  • We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
  • As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
  • Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
  • Our Total Rewards program is designed to support your overall well-being in every aspect.

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