Client Service Executive

1 week ago

Shah Alam, Malaysia Hyt Cross Border Sdn Bhd Full time

**Responsibilities**:

- Client Service Executive works directly with clients to learn their goals and establish how the company can meet them. Their duties include regularly meeting quotas, goals and other forms of client expectations, helping clients understand the limits of their budget or resources and consistently meeting project deadlines laid out by the client.
- Client Service Responsibilities:
- Providing support for clients by learning about and satisfying their needs.
- Reaching out to prospects.
- Following up with prospects several times throughout the sales cycle to ensure needs are being met.
- Presenting and demonstrating the value of products and services to prospective buyers.
- Compiling and analyzing data to find trends.
- Developing sales strategies and setting quotas.
- Staying current on company offerings and industry trends.
- Maintaining a database of contact information.
- Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience.
- Handling negotiations.
- Achieving Merchant Onboarding targets and KPIs.

Client Service Requirements:
- Bachelor’s degree in business, marketing, or related field.
- Additional education or experience may be preferred.
- Some fields may require additional certifications or licenses.
- Comprehensive and current knowledge of company offerings and industry trends.
- The drive and energy to manage multiple accounts while looking for new opportunities.
- Excellent verbal and written communication skills.
- Ability to understand client needs and handle the negotiation process.
- Strong time management skills.
- Computer skills, especially MS Office and CRM software.
- Language: English, Chinese, Malay
- Possess own transport
- Young and energetic

**Benefits**:

- EPF
- SOCSO
- Annual Leave

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