Customer Care Administrator

1 week ago


Petaling Jaya, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

Degree/Diploma in any discipline

2-3 years customer service experience

1. Salesforce CRM System

a. Patient registration

b. Patient record data entry/update

c. Appointment booking/scheduling

d. Check in/out patient

2. Salesforce POS System

a. Issuing of receipts

b. Stock updates/data-entry

c. Reporting updates/data-entry

3. Attend to patients' administrative needs/requests/follow-ups

4. Manage patient complaints

5. Sales transactions ie. cashier

6. Daily settlement & reconciliation of sales

7. Stock management - stationeries, drugs, office needs

8. Filling system management - patient files & other general admin files

9. Preparation of patient files for next day appointment

10. Statistics and Reports

11. Arrangement for dispatch/collection

12. Liaise with suppliers/vendors/contractors

13. Other general office administration

Other Roles/Tasks/Responsibilities
- Counter
- Opto Assistant
- Doctor Assistant
- Surgery Coordinator
- OT Assistant

**Job Type**: Permanent

Pay: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Application Question(s):

- Do you have any experience as a customer service at hospital?
- Are you able to speak and write in Mandarin?



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