Front Desk

1 week ago

Kuala Lumpur, Malaysia Da Vinci Clinic Full time

In charge of overall front desk operations. i.e. coordinationbetween patient’s, consultants, Beauty therapist & Doctors.
- **Responsibilities**_

1) Patient’s arrangement
- Handle front desk duties such as answering Patient’s enquiry / Phone enquiries.
- Welcoming patients when they walk in, use the patient’s name whenever possible.
- Registration in Aoikumo & serving refreshments for patient also offer disposable slippers for patient to wear in clinic.
- Arranging patients to consult with consultants before guiding them to Doctor’s room / treatment rooms.
- Assist consultants in pre consultation whenever the needs arises
- Receive booking and arranging appointments.
- Maintain good patient relationship & patient’s record.
- Updating patient’s case notes using Dr Assist system
- Reminder calls / Whatsapp for next day’s appointment.

2) Fillings & reporting
- Filing of patients record and preparing files for the next day’s appointments.
- Send out sales & next day’s appointment before 7pm every day.
- Prepare day before patient’s record to finance for checking (for patients who make payment).

3) Payment and Collections
- Issue invoice & receipts to patients & also for in - house copy
- Receiving payments from patients via various payment methods.
- Printing and ensuring daily end sales report in tally with payment method & final collection for the day.
- Handing over daily cash sales when shift end to PIC.
- Report status/issues to discuss with manager - for follow-up remedy actions.
- Send out sales collection before 7pm every day
- **Requirements**_

1) Diploma holder, equivalent or higher in any discipline with at least 3 years working experience or Fresh Graduate in any discipline

2) Good English communication skills, both verbal and written

3) Diligent, hard-working and willingness to learn

Pay: RM1,700.00 - RM3,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

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