Customer Service Officer
4 days ago
Serve as the primary contact point for customers regarding shipments, rates, and service inquiries.
- Provide proactive updates on shipment status, delays and delivery confirmations.
- Coordinate booking arrangements with carriers, shipping lines, airlines or truckers based on customer requirements.
- Follow up on cargo pickup, loading, transit and final delivery.
- Ensure all paperwork is accurate and complies with customs and carrier regulations.
- Issue billing charges, freight invoices and job costings.
**Requirements**:
- SPM/STPM, Diploma or Degree in related fields (preferred)
- Strong communication skills (verbal and written)
- Positive attitude, customer-oriented mindset and teamwork spirit
- Experience handling import / export shipments is an advantage
Pay: RM1,700.00 - RM2,500.00 per month
Work Location: In person
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