Customer Service Officer

2 days ago


Kuching, Malaysia Standard Marine Agencies Sdn Bhd Full time

1. Receive and prepare job orders & all required documents immediately for submission based on job information and requirements provided by customer.

2. Prepare and advise customer on all required payments _e.g. _import duty & sales tax prior to vessel arrival.

3. Monitor job or shipments status which includes conduct follow up and report.

4. Communicate with shipping carriers and customers on shipment status.

5. Troubleshoot and resolve problems.

6. Find opportunity for additional sales and upsell to current customers.

8. Generate invoices and send to customers within a week once shipment has completed.

9. Prepare and submit payment vouchers as and when required.

10. Do filing, scan invoices and courier shipping documents to customer.

11. Collect payments from customers and monitor customer account.

**Requirements**:

- Minimum diploma holder.
- Strong communication and interpersonal skills with the ability to work effectively with team
- Good interpersonal skill and able to work with minimum supervision.
- Excellent organisational and time management skills, with the ability to prioritise and multitask
- Fluent (written and spoken) in English and Malay.
- Computer literate (Ms Office).

Pay: From RM2,000.00 per month

Schedule:

- Monday to Friday
- Weekend jobs

Work Location: In person



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