E-commerce Operation Executive

**E-Commerce Operation Executive (Affiliate)**

**Responsibilities**:

- Identify and engage potential TikTok creators, influencers, and partners who align with the brand, onboarding them to the affiliate program.
- Build and maintain strong relationships with TikTok affiliates, providing them with guidance, content ideas, and performance feedback.
- Work closely with the marketing team to plan and execute TikTok-specific affiliate campaigns that align with brand goals and drive engagement.
- Monitor affiliate performance on TikTok, analyze metrics (e.g., clicks, conversions, engagement rates), and implement strategies to improve performance.
- Collaborate with TikTok affiliates to create engaging content that drives traffic and conversions, supporting them with promotional materials when necessary.
- Keep up-to-date with TikTok trends, competitors, and industry movements to enhance the affiliate strategy and keep the brand relevant on the platform.
- Any other tasks as assigned by superior/company.

**Job Requirements**:

- Bachelor’s degree or higher, preferably in Marketing, Digital Media, or a related field.
- Fresh Graduates are welcome
- Strong in communication and negotiation, with the ability to build trust.
- Outgoing and extroverted personality (E-type), enjoys communication, has a strong sense of goal orientation, and is proactive in reaching out to influencers.
- Proficiency in data analysis and tracking tools.
- Strong knowledge of TikTok platform, trends, and analytics.
- Pro-active, have a good spirit of teamwork and can work with other departments.

**E-Commerce Operation Executive (Store Operation)**

**Responsibilities**:

- Assist in create, update, and maintain product listings across various e-commerce platforms, ensuring accuracy in descriptions, pricing, and images. (Shopee, Lazada, Tiktok, etc.).
- Process customer orders, ensuring timely and accurate fulfillment.
- Monitor and update product stock levels, coordinating with brand, warehouse and related teams as needed.
- Assist in customer service team to handle customer inquiries, complaints, and return processes to ensure a positive customer experience.
- Collaborate with the marketing team to support promotions, campaigns, and product launches.
- Work closely with the warehouse and logistics teams to ensure timely order processing and delivery.
- Support the creation and analysis of sales performance reports and metrics.
- Identify and escalate any operational issues to senior management for timely resolution.
- Assist in improving internal processes to optimize efficiency and productivity.
- Work closely with internal and external stakeholders including Brands owners and Ecommerce marketers, Marketplace account managers, Logistics, Media Partners and Finance to ensure timely communication and completion of tasks.
- Any other tasks and projects as assigned by the superior/Company.

**Job Requirements**:

- Minimum 1- 2 years’ experience or have relevant experience are encouraged to apply.
- Diploma / Degree in Ecommerce, Business, Data Analysis or any other related fields.
- Familiarity with e-commerce platforms and basic data analysis.
- Good communication skills and a team player.
- Excellent interpersonal skills, with the ability to collaborate with other departments.
- Ability to multi-task, and work with cross-functional teams in a fast-paced environment to meet the expected outcomes.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,300.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Application Question(s):

- Which role you would like to apply? E-Commerce Operation Executive Affiliate or Store Operation?

Work Location: In person