Call Centre Executive

2 weeks ago

Subang Jaya, Malaysia PMCare Sdn Bhd Full time

**Responsibilities**:

- To operate the telephone stations to receive, filter and transmit all incoming calls.
- To answer incoming enquiries from members and clients with regards to the program and accessibility to healthcare providers or benefits under their respective plans.
- To entertain members’ complaints and channel them to the respective internal units for appropriate response and ensure that the members will be promptly informed of the results or decision.
- To attend to request for letters of guarantee for secondary and tertiary care (for specialists and hospitals) and perform the validation necessary coverage checks strictly based on entitlement and limits.
- To issue and ensure delivery of the letters of guarantee to the patient or providers of their choice strictly based on entitlement and limits.
- To interact and communicate with members on procedures of personal claims and their processing.
- To be responsible for each incoming enquiry and complaint and to channel them to the appropriate internal units for response.
- To assist with other duties as directed by the Supervisors or Head of Department from time to time.

**Key Requirements**:

- Required language(s): Bahasa Malaysia, English.
- Fresh grads are encourage to apply.
- Previous experience in a customer support role is an added advantage.
- Strong verbal communication skills along with active listening.
- Able to commit rotational shift work (Morning & Night shift rotation)
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Strong inter-personal skills, ability to relate well to customers, fellow employees and company management.
- Problem solving skills which require exercising independent judgment
- Understanding of privacy issues and regulations and ability to maintain strict client confidentiality.
- Capacity to work under pressure and meet deadlines.

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer support: 2 years (required)

Work Location: In person

Expected Start Date: 07/01/2025

  • Call Centre Agent

    4 days ago

    Petaling Jaya, Selangor, Malaysia Electcoms Berhad Full time 24,000 - 36,000 per year

    CALL CENTRE AGENTJOB RESPONSIBILITIESTo provide first call resolution in an effective and timely manner.To handle customer inquiries in an efficient, courteous and professional manner.To promote our products and services to prospective clients through phone call, email and any other related medias.Able to work both independently and in a team by supporting...

  • Outbound Call Centre Manager

    4 days ago

    Petaling Jaya, Malaysia ENZO CONSORTIUM HEALTH HOUSE SDN BHD Full time

    1. Gaji pokok RM 2,800 hingga RM 3,000 2. Pejabat terletak di 8 Avenue Business Centre, Petaling Jaya 3. Pengalaman kerja mínima 1 (satu) tahun dalam bidang call centre 4. Tidak melibatkan jualan 5. Berkerja di dalam pejabat sahaja 6. 5 hari seminggu (Isnin - Jumaat) 7. Waktu Bekerja : 9.00am - 6.00pm 8. Kelulusan mínima : Diploma / Degree 9. Fasih Bahasa...

  • Call Centre Agent

    5 days ago

    Petaling Jaya, Selangor, Malaysia Sinergia Talents Full time 20,000 - 30,000 per year

    Job OverviewThis role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.Key ResponsibilitiesHandle inbound and outbound calls from customers and clients in a professional and courteous manner.Provide accurate information, assistance, and solutions to customer...

  • Call Centre Data Entry Clerk

    2 weeks ago

    Kelana Jaya, Malaysia Pintas Ciptaan Sdn Bhd Full time

    List-ID: 100454661Today 15:20 **Job Description**: - **REQUIREMENTS** - Proficient in Microsoft Office(Excel and Word) - Good communication and interpersonal skills - Self motivated and result driven **JOB SCOPE** - Attending to all outgoing and incoming calls and to resolve relevant issues. - Key in of client details and information and attend to their...

  • Call Centre Executive

    2 weeks ago

    Subang Jaya, Malaysia Presdina Sdn Bhd Full time

    **CUSTOMER SERVICE EXECUTIVE** **Basic: RM 1,700 (EPF/SOCSO + Komisen)** **Lokasi: Taman Mutiara Subang, Subang Jaya** PENERANGAN MENGENAI PEKERJAAN - Untuk menelefon, mengingatkan dan mengutip bayaran tertunggak daripada pelanggan yang tertunggak - Untuk memantau dan membuat panggilan susulan ke atas pembayaran pelanggan - Untuk memahami dan menilai...

  • Call Centre Quality Assurance

    5 days ago

    Petaling Jaya, Malaysia Myeg Services Berhad Full time

    Monitor call recordings and provide management with insights - Manage staff attendance and leave records - Coordinate onboarding process for new hires with HR and user access team - Handle claims and address internal office infrastructure issues with infra department - Organize and tidying up reports - Work closely with the management team and ensure...

  • Operations Executive

    2 days ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Call Centre Executive

    2 days ago

    Petaling Jaya, Malaysia Inovasi Makmur sdn bhd Full time

    **Working hours :9.00 am - 6.30 pm per week.** **What You Should Have?** - Customer service experience - Database management skills - Health in good condition - SPM / STPM/ DIPLOMA - Calls customers with outstanding debts - Contact and track debtors, encouraging timely repayment - Handle customer questions, complaints, and inquiries - Negotiate payment plan...

  • Tenant Management Executive

    1 week ago

    Petaling Jaya, Malaysia IPC Shopping Centre Full time

    Company Description **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

  • Call Center Executive

    2 weeks ago

    Subang Jaya, Malaysia ManagePay Systems Berhad Full time

    Provide excellent customer experience and maintain high level of service and professionalism at all times; - To attend to incoming calls from customers; - To attend to livechat enquiries from customers; - To conduct outbound call to list of customers; - Log all incoming requests or complaints in ticketing system; - Provide high service standards to meet...