Inbound Careline Customer Service Executive

2 weeks ago

Petaling Jaya, Malaysia Carsome Sdn Bhd Full time

**Are you a customer-centric individual with a passion for helping others?** CARSOME, Southeast Asia's largest integrated car e-commerce platform, is seeking a friendly and efficient Inbound Customer Service Executive to join our growing team If you're a strong communicator who enjoys solving problems and providing exceptional service, we encourage you to apply

**What You'll Do**:

- **Customer Champion**: Answer inbound calls from customers via our hotline, providing prompt and helpful assistance.
- **Problem Solver**: Resolve customer inquiries and issues on the first call, ensuring a seamless and satisfying experience.
- **Information Hub**: Provide accurate and up-to-date information about CARSOME's products, services, and promotions.
- **Efficient Communication**: Channel customer inquiries and feedback to the relevant internal departments (e.g., Used Car Dealers, New Car Dealers, Bidding Team).
- **Appointment Coordination**: Forward appointment reschedulings, cancellations, and inquiries to the Outbound Telesales team.
- **Case Escalation**: Escalate complex complaints or issues to the Team Leader for resolution.
- **Administrative Tasks**: Handle paperwork, reports, and other administrative duties as assigned.
- **System Proficiency**: Utilize various tools and systems, including C2B CMS, B2C CMS, ZOHO Desk, ZOHO SalesIQ, MessageBird, Talkdesk, Workplace, and more.

**What You'll Bring**:

- **Customer Focus**: A genuine desire to help customers and provide outstanding service.
- **Excellent Communication**: Strong verbal and written communication skills in English and Bahasa Malaysia.
- **Problem-Solving Skills**: Ability to analyze situations, identify solutions, and resolve customer issues effectively.
- **Multi-tasking Ability**: Ability to handle multiple tasks simultaneously and efficiently manage time.
- **Adaptability**: Ability to work independently, handle pressure, and adapt to changing priorities.
- **Availability**: Willingness to work weekends and public holidays at The Ascent, beside Paradigm Mall, Petaling Jaya, Selangor. (15-20 minutes walk from LRT Glenmarie/Kelana Jaya, accessible by bus from LRT stations).
- **Call Center Experience (preferred)**: Prior experience in an inbound call center environment, especially with multi-channel support (hotline, live chat, etc.), is highly advantageous.

**Why CARSOME?**
- **Competitive Salary**: Earn a starting salary of RM2,500 - RM2,800 per month.
- **Comprehensive Benefits**: Enjoy health insurance (medical & dental), birthday leave, marriage leave, other leave entitlements, and exclusive discounts within the CARSOME ecosystem.
- **Career Growth**: We offer bi-annual performance reviews and clear career progression paths from Executive to Head of Department. Explore opportunities within different departments
- **Prime Location**: Work in a convenient location at The Ascent, beside Paradigm Mall, easily accessible by public transport.

**Job Types**: Full-time, New-Grad

Pay: RM2,500.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift
- Weekend jobs

Supplemental Pay:

- Commission pay

Application Question(s):

- Are you willing to work on PH and Weekend?

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person

Application Deadline: 03/28/2025
Expected Start Date: 04/07/2025

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