Live Chat Agent

7 days ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

**Role Overview**

Be part of a dynamic team supporting global users in **crypto, forex, and trading platforms,**all via **live chat**. Just real-time solutions for real users across **Asia, Europe, the U.S., and China**. Whether you’re a seasoned CX agent or a bright, fintech-savvy graduate, we’ll train you, support you, and set you up for growth.

**Key Responsibilities**
- Respond to customer inquiries through live chat with clarity and professionalism
- Troubleshoot account and platform issues in real-time
- Escalate technical problems to internal teams when needed
- Keep detailed records of each case via internal tools
- Ensure compliance with data protection and security standards

**Who We’re Looking For**
- 1-2 years of experience in **live chat or customer service**:

- **Fresh graduates** with strong understanding of crypto/finance are welcome
- Bachelor’s degree in **Finance, Economics, Mathematics**, or a similar field
- Fluent in **Mandarin (written and spoken)**:

- Familiar with **Crypto, FX, or Trading platforms** is a bonus
- Willing to work on a **rotating shift schedule**, including late-night shifts
- Preferably **Malaysian, Mainland Chinese, or Taiwanese nationals**

**Work Schedule (5 Days / Week, Rotating Shifts)**
- 08:30 AM - 05:30 PM
- 11:00 AM - 07:00 PM
- 02:00 PM - 10:00 PM
- 11:00 PM - 06:00 AM

**Salary & Allowances**
- **Basic Salary**: RM3,800- RM4,200/month
- **Lunch Shift Allowance**: RM400/month (depending on shift)
- **Monthly Allowance**: RM 200/month

Pay: RM3,800.00 - RM4,200.00 per month


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