Relationship Manager

2 days ago

Johor Bahru, Malaysia Sperton Malaysia Full time

**Position: Relationship Manager**

**Responsibilities**:

- Serve as the key liaison for hotel partners, addressing booking-related issues and providing continuous support to ensure high service standards and partner satisfaction.
- Strategically advise partners on pricing, sales optimization, and guest experience improvements to maximize revenue and customer retention.
- Oversee end-to-end partner lifecycle management, including onboarding of new hotels and the successful renewal of existing contracts.
- Negotiate commercial terms and service-level agreements to align with quality benchmarks and profitability goals.
- Monitor and manage Minimum Selling Price (MSP) and handle pricing disputes to ensure fair and sustainable returns for both partners and the Company.
- Manage a portfolio of hotel partners with a focus on revenue growth, service quality, and minimizing churn.
- Leverage data insights to identify business trends, performance gaps, and areas for mutual growth, translating analytics into actionable strategies.
- Achieve operational excellence by coordinating guest arrival procedures, addressing real-time challenges, and ensuring near-perfect realization rates across partner properties.

**Requirements**:

- Proven experience in client relationship management
- Strong commercial acumen with a track record of delivering revenue targets and optimizing partner performance.
- Able to communicate in Mandarin
- Excellent communication, negotiation, and conflict resolution skills.
- Proficiency in data analysis and strategic decision-making.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your working experience in client management?

**Location**:

- Johor Bahru (Johor Bahru) (required)

Work Location: In person

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