Key Account Manager

2 weeks ago


Ara Damansara, Malaysia AVANA Full time

Operating as the lead point of contact for any and all matters specific to your assigned merchants.
- Set up and product training for AVANA Platform.
- Conduct merchant workshops for potential leads and existing merchants.
- Develop online shopper insights and support strategies and plans that deliver category growth based on online consumer, shopper, and online customer requirements.
- Develop and propose the online picture of success for the category. Support its implementation and continuously review the effectiveness of online activities.
- Develop and strategize media buying for Facebook, Instagram, and Google Shopping Ads.
- Consultation on location when requested.
- Building and maintaining strong, long-lasting merchant relationships.
- Generate new business using existing and potential merchant networks.
- Resolve conflicts and provide solutions to customers in a timely manner.
- Specific areas of focus will be managing relationships and capabilities to enhance consumer value and accelerate growth. This includes data/measurement, customer activations, sales planning, and operations.
- Leverage data and experience to pull out business trends to share internally and with the customer, continuously develop and measure tests and learns.
- Participate in merchant engagement activities such as roadshows, guest speaker roles, etc.

**; Requirements**:
- Proven work experience as a Sales Account Manager or Sales Account Executive.
- Hands-on experience in sales in an eCommerce industry.
- Knowledge of eCommerce/online sales is optional and needs to continuously keep up-to-date with the latest trends, features insights.
- Familiarity of sales performance metrics.
- Able to deliver projects and answer inquiries on time.
- Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
- Sales planning and marketing expertise is an advantages.
- Customer management experience.
- Strong analytical and problem-solving capabilities.
- Sound communication skills.
- Resilience.


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