Customer Service Executive

1 week ago

Petaling Jaya, Malaysia BG Wellness Sdn Bhd Full time

Salary: RM 3,500-4,500

Are you a customer-oriented professional with a passion for the beauty industry? We are a leading player in the beauty sector, and we are seeking a dedicated Customer Service Executive to join our team. If you excel in building relationships, providing top-notch service, and have a genuine interest in the beauty field, this role offers you a chance to make a significant impact.

Authorized Dealer Support:

- Serve as the primary point of contact for our authorized dealers, assisting them with inquiries, order processing, and issue resolution.
- Provide product knowledge and support to authorized dealers, helping them effectively promote and sell our beauty products.
- Collaborate with dealers to develop sales strategies, marketing initiatives, and promotional campaigns.

Customer Assistance:

- Guide customers on product selection, usage, and after-sales service.
- Ensure a seamless customer experience by assisting with returns, refunds, and warranty claims.

Relationship Building:

- Cultivate and maintain strong relationships with authorized dealers, ensuring their satisfaction and continued partnership.
- Actively engage with dealers to gather feedback, understand their needs, and provide solutions to enhance their success.

Reporting and Documentation:

- Maintain accurate records of dealer interactions, transactions, and customer communications.
- Prepare regular reports on dealer performance, service inquiries, and customer feedback.
- Product Knowledge: Stay updated on our product offerings, industry trends, and competitor activities to provide expert assistance to dealers and customers.

**Requirements**:

- Beauty Enthusiast: A genuine interest in and knowledge of beauty products, trends, and the beauty industry.
- Communication Skills: Outstanding communication, able to speak English and Chinese, with the ability to build rapport and trust.
- Sales Acumen: Demonstrated ability to collaborate with dealers to develop sales strategies and achieve sales targets.
- Customer-Centric: A strong commitment to delivering exceptional customer service.
- Tech Proficiency: Familiarity with CRM systems and basic computer skills.
- Education: A bachelor's degree in business, marketing, or a related field is preferred.
- Driving License: A valid driver's license and willingness to travel for occasional in-person visits to dealers if needed.

Join our team and become a vital part of our success in the beauty industry. If you are a motivated, customer-focused professional with a passion for the beauty industry, we encourage you to apply. Please submit your resume and a cover letter highlighting your relevant experience and enthusiasm for this role.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

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