Service Captain

1 week ago

Kuala Lumpur, Malaysia Ilham Dining Concepts Sdn Bhd Full time

**JD Service Captain**

We are looking for a motivated Service Captain to join our restaurant group’s Kaiseki. To excel in this position, you need a high level of customer service skills and a willingness to meet guests' needs quickly and politely.
- **1. Leading floor service**_
- Deliver quality customer service to all guests.
- Take reservations and enquire purpose of visit.
- Greet each guest promptly and courteously with good smile and body language.
- Present menu and share promotions, specials and items to customers.
- Memorize food and beverages menu for on-demand recitation.
- Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve.
- Oversee a team of servers who are assigned to his/her shift.
- Ensure that the restaurant maintains a fine dining atmosphere and proper standards of cleanliness and sanitation.
- **2. Proper handling of POS and payment management**_
- Key orders in the Point-of-Sale system efficiently.
- Process payment and check bills promptly.
- Handle problem with cashier payments.
- Ensure cash management protocols are always adhered to and balances are correct.
- **3. General Service Management**_
- Assist manager by getting involved in planning and organizing of special events.
- Check food and beverage inventories and stocks in a consistent and accurate manner.
- Follow Food & Beverage Safety and Hygiene policies and procedures.
- Complete opening, operating, and closing procedures.
- Escalate guests complain to duty manager if unable to conduct service recovery.
- Implement plans to deliver excellent service for outlet.
- Work closely with the kitchen team on food feedback and improvement.
- Ensure all equipment is kept in perfect working condition and to report any deficiencies.
- **Qualifications**:_
- Previous experience in managing a floor team in a fine dining Japanese restaurant is preferred
- Basic knowledge about Kaiseki course and Japanese sake is preferred
- Excellent customer service and hospitality skills and willingness to learn new items on food and service
- Team player with good communication and interpersonal skills
- Pleasant with a positive and approachable attitude
- Excellent emotional control in fast-paced environments
- Ability to handle and resolve guests complaints
- Dedication to on-time arrival for shifts, and able to commit to weekends and selected public holidays

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift
- Rotational shift

Supplemental pay types:

- Commission pay

  • Restaurant Captain

    2 weeks ago

    Kuala Lumpur, Malaysia Saloma Legacy Sdn Bhd Full time

    **Job Title**: Captain **Company**: Saloma Legacy Sdn Bhd **Location**: Jalan Ampang, Kuala Lumpur **Employment Type**: Full-Time **Job Summary**: We are looking for an experienced and dynamic **Captain** to lead our service team and ensure smooth operations on the dining floor. As a Captain, you will be responsible for overseeing the performance of...

  • Restaurant Captain

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Saloma Legacy Sdn Bhd Full time 25,000 - 30,000 per year

    Job Title: CaptainCompany: Saloma Legacy Sdn BhdLocation: Jalan Ampang, Kuala LumpurEmployment Type: Full-TimeJob Summary:We are looking for an experienced and dynamic Captain to lead our service team and ensure smooth operations on the dining floor. As a Captain, you will be responsible for overseeing the performance of servers, maintaining service...

  • Captain (Banquet)

    1 week ago

    Kuala Lumpur, Malaysia Sofitel Kuala Lumpur Damansara Full time

    Responisble in all types of banquet functions and coordinate activity on a daily basis. Banquet captain should also oversee banquet event and ensure that all service standards, departmental policies are followed by banquet staff. Schedule: - Day shift - Night shift

  • Service Leader

    1 week ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    Shangri-La, Kuala Lumpur Be part of our Shangri-La family Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle East. Based in Hong Kong, we are expanding globally with developments under way...

  • Sales Marketing Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Captain Shrimp Petaling Jaya Full time 30,000 - 60,000 per year

    Company DescriptionCaptain Shrimp, located in Petaling Jaya, specializes in Tex-Mex and American-inspired mini catering services, offering a wide selection of value-for-money BBQ grill trays and unique menu options. With over 60 diverse dishes ranging from appetizers to mains and desserts, Captain Shrimp caters to a variety of events, from intimate...

  • Captain Bar

    2 weeks ago

    Kuala Lumpur, Malaysia Holywings Group Malaysia Full time

    **Captain Bar** - Operational Team **Job Requirements** - Minimum diploma in Hospitality or related field is preferred. - At least 2 years of experience in a supervisory role within bar operations. - Strong knowledge of cocktails, beverages, and bar service standards. - Excellent leadership, organizational, and communication skills. - Ability to supervise,...

  • F&b Captain

    1 week ago

    Kuala Lumpur, Malaysia THE FACE Suites Full time

    **RESPONSIBILITIES**: 1. Assign specific tasks to each attendant at the end of the day for the following day and sees to it that the staff knows and accomplishes their duties. 2. Check at the start and at the end of the shift that all service attendants complete their opening and closing tasks. 3. Takes inventories of the the daily food supplies to...

  • Captain & Barista - Sunway Velocity

    2 days ago

    Kuala Lumpur, Malaysia BRICK HOUSE SDN BHD Full time

    **Job Summary**:A barista is responsible for preparing and serving a variety of coffee and other beverages to customers. They are also expected to provide excellent customer service, maintain a clean and organized work environment, and uphold the quality standards of the establishment. **Key Responsibilities**: **Prepare Beverages**: Prepare and serve a...

  • Bell Captain

    2 weeks ago

    Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full time

    Eastin Hotel Kuala Lumpur is a distinguished 5-Star business class hotel offering 388 rooms of international standards. Nestled in the upscale locale of Jalan Damansara, our hotel enjoys a strategic location surrounded by golf courses, shopping malls, and office buildings. Perfectly situated for both business and leisure travelers, Eastin Hotel is just a...

  • Food and Beverage Captain

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time 31,200 - 50,000 per year

    Job DescriptionJob Responsibilities:Complete the outlet's daily Supervisor's Checklist.Must know the requisition point and prepares the requisition form for food supplies and operating guest supplies for the approval of the Outlet Manager and/or Asst. Manager.Check at the start and at the end of the shift that all service attendants complete their opening...